Software package and information systems

Tender description

RFX REQ1000015 — Stock and Crew Rail Operation Management System This tender presents two lots which captures the need for an integrated system which should work seamlessly. Tenderers may submit a bid for one or both lots of the tender. In the event that the two lots are awarded to different bidders the expectation is that the successful bidders work together to deliver a fully integrated solution. • Lot 1 Stock and Crew Planning System; • Lot 2 Rostering Planning System. This tender presents two lots which captures the need for an integrated system which should work seamlessly. Tenderers may submit a bid for one or both lots of the tender. In the event that the two lots are awarded to different bidders the expectation is that the successful bidders work together to deliver a fully integrated solution. • Lot 1 Stock and Crew Planning System; • Lot 2 Rostering Planning System. It is a key priority to provide our teams with real-time, relevant and useful information, so that they can confidently assist our customers. In turn, this will improve the overall customer experience. The systems should also provide improved information to our staff providing them with up to date and accurate information about their working arrangements supporting flexibility and new ways of working. The ability to integrate with payroll should speed up processing of salaries. Together this should improve staff engagement and well-being. Our vision is to make LNER become the industry leading TOC in delivering a true forward focused 21st century railway for the UK. Our goal is to introduce a game changing solution which will efficiently accommodate current operational needs and interface with planned future changes to UK rail operations during CP6 — specifically future timetable enhancements and ERTMS (Traffic Management and European Train Control System). Our objective is to reach out and discover a market partner to help us to introduce a smart, efficient planning and automated resource delivery solution that: • ensures the appropriate resource is in place to deliver a reliable service for the customers; • delivers a cost effective, future proof, robust and fit for purpose solution with mobile capability; • delivers efficient, consistent and clear information to the right people at the right time; • improves operating efficiency and encourages smarter working. In addition, the company is looking for (a)supplier(s) that will make a difference; with a proactive approach to the provision of services and will provoke fresh ideas. The supplier(s) will want to work with LNER to support the company vision ‘Consistently deliver great experiences for our colleagues, our customers and our communities’. We are looking for suppliers to provide a superior innovative solution with the potential to evolve over the life of the contract and beyond. This tender presents two lots which captures the need for an integrated system which should work seamlessly. Tenderers may submit a bid for one or both lots of the tender. In the event that the two lots are awarded to different bidders the expectation is that the successful bidders work together to deliver a fully integrated solution. • Lot 1 Stock and Crew Planning System; • Lot 2 Rostering Planning System. It is a key priority to provide our teams with real-time, relevant and useful information, so that they can confidently assist our customers. In turn, this will improve the overall customer experience. The systems should also provide improved information to our staff providing them with up to date and accurate information about their working arrangements supporting flexibility and new ways of working. The ability to integrate with payroll should speed up processing of salaries. Together this should improve staff engagement and well-being. Our vision is to make LNER become the industry leading TOC in delivering a true forward focused 21st century railway for the UK. Our goal is to introduce a game changing solution which will efficiently accommodate current operational needs and interface with planned future changes to UK rail operations during CP6 — specifically future timetable enhancements and ERTMS (Traffic Management and European Train Control System). Our objective is to reach out and discover a market partner to help us to introduce a smart, efficient planning and automated resource delivery solution that: • ensures the appropriate resource is in place to deliver a reliable service for the customers; • delivers a cost effective, future proof, robust and fit for purpose solution with mobile capability; • delivers efficient, consistent and clear information to the right people at the right time; • improves operating efficiency and encourages smarter working. In addition, the company is looking for (a) supplier(s) that will make a difference; with a proactive approach to the provision of services and will provoke fresh ideas. The supplier(s) will want to work with LNER to support the company vision ‘Consistently deliver great experiences for our colleagues, our customers and our communities’. We are looking for suppliers to provide a superior innovative solution with the potential to evolve over the life of the contract and beyond.