Floor coverings

Tender description

The contract will cover approx.164 developments throughout Scotland which can be found at Appendix 1 and is split into East, North and West. Due to the proximity of some of the developments to both the East and West areas, Hanover reserves the right to move these developments between East and West. Hanover reserves the right to add or subtract developments throughout the life of the contract. Please state which lots you are applying to bid for on the pricing schedule. These must agree with your ESPD submission. The contract will cover approx.164 developments throughout Scotland which can be found at Appendix 1 and is split into East, North and West. Due to the proximity of some of the developments to both the East and West areas, Hanover reserves the right to move these developments between East and West. Hanover reserves the right to add or subtract developments throughout the life of the contract. Please state which lots you are applying to bid for on the pricing schedule. These must agree with your ESPD submission. Requirement: Supply, deliver ad install flooring to internal areas as instructed. Provision of quarterly spend reports by development and by product category. Provision of price and product updates. Deliveries and fittings by pre-arrangement — on-site staff are available during certain ‘core’ hours only which vary depending on the number of units within each development. Tenant consultation must be carried out, when choosing flooring. Provision of reasonable sized samples to allow tenant consultation for each project when choosing flooring. Liaison with development managers is required to facilitate this. Provision of a reverse logistics approach for removal of old flooring and its disposal or recycling in accordance with the appropriate environmental regulations and legislation. Provision of a nominated point of contact to provide a support link between development and supplier to deal with order or delivery anomalies as they occur. Provision of customer satisfaction surveys to capture feedback of the service from both a staff and tenant perspective. Provision of storage capacity of orders pre-delivery. Provision of a flooring repairs service. Attendance at regular contract and service delivery review meetings to be held at Hanover’s head office in Edinburgh. Carry out any repairs or preparation required to sub floor before the laying of new flooring. This includes but is not restricted to screed or fitting a base plywood floor as appropriate and identified in the site survey. The contract will cover approx.164 developments throughout Scotland which can be found at Appendix 1 and is split into East, North and West. Due to the proximity of some of the developments to both the East and West areas, Hanover reserves the right to move these developments between East and West. Hanover reserves the right to add or subtract developments throughout the life of the contract. Please state which lots you are applying to bid for on the pricing schedule. These must agree with your ESPD submission.