Interpretation services

Tender description

Interpretation and translation service Swindon Borough Council (SBC) is issuing an invitation to tender for all interpretation, translation and transcription services. Swindon’s population is approximately 225 000 with over 100 first languages recorded in the 2011 census. Information from our schools identifies over 120 first languages spoken at home with 19 % of children speaking English as an additional language. The primary use of interpreting services is within children’s services, but there is also high use by our benefits and housing services. SBC is required by the Equality Act 2010 to ensure that it does not discriminate in the delivery of goods and services. Further, the Public Sector Equality Duty requires the Council to advance equality of opportunity. Ensuring that we are able to communicate with our customers clearly and with full understanding is essential to achieve this. It also ensures we have a more efficient service which is able to meet the needs of and safeguard our most vulnerable residents. The contract term will be for 48 months as stated in the ITT documents. Estimated contract spend is between GBP 0 and GBP 120 000 across each year of the contract. These figures cannot be guaranteed throughout the life of the contract and may vary up or down as per the needs of the service. Full details relating to the interpretation and translation service are provided in the tender documents. To participate, suppliers will need to register as a supplier with ProContract, www.supplyingthesouthwest.org.uk then register an interest before obtaining access to the tender documents. In the event of difficulties registering as a supplier, please refer to the System Administrator Proactis support team ProContractSuppliers@proactis.com Tender clarifications to be submitted in writing via Messaging in ProContract tender portal by 10 November 2020, 12.00 UK local time. The Council’s responses to these clarification questions will be issued periodically on the ProContract tender portal. Tender responses are required to be submitted no later than 19 November 2020, 14.00 UK Local time via ProContract tender portal — https://www.supplyingthesouthwest.org.uk/ Please note that this project has been advertised on Tenders Electronic Daily (TED) contract notice. Contracts finder/other web portals, however, supplying the South West Portal, https://www.supplyingthesouthwest.org.uk/ is the only portal that includes all the relevant documents required to respond to this opportunity, bearing project Id: DN504717. No tender submissions will be considered without completing the tender documents in full including attachments and returning them in alignment with the instructions within the tender documents.