Water distribution and related services

Tender description

Crown Commercial Service (CCS) have established a framework agreement to support delivery of water, wastewater and ancillary services. The duration of the framework agreement is for a four (4) year period. The framework agreement will be available for use by UK public sector bodies as described in the customer list. The framework consists of the following lots: Lot 1: Water and Waste Water Services Lot 2: Ancillary Services Lot 3: One Stop Shop (Combined Lot 1 and Lot 2). Suppliers will be required to provide the deliverables (goods and services) set out in the specification. Water and Wastewater Services The supplier shall provide water supply and wastewater (sewerage) services to eligible non-household customers in accordance with the Water Act 2014. The supplier shall be required to hold and maintain throughout the framework agreement and any call off contracts, a valid water supply and sewerage licence granted by the the Economic Regulator of the Water Sector in England and Wales (Ofwat) in accordance with Section 1 of the Water Act 2014. The Supplier shall comply with the requirements of the associated Wholesale Retail Code and the Market Arrangement Code as specified by the Regulator Ofwat. The supplier shall be required to deliver associated services in connection with the supply of water and wastewater services as required by the buyers at call off stage: Account management including customer service; Billing; Metering including, meter reading (Including acceptance of AMR reads); Management of sites and meters (including new connections and switching); Meter installation/removal/resizing/accuracy tests; Data management; Roads and property drainage; Sewerage services including trade effluent; Emergency contingency planning; 24/7 Emergency support; and Guaranteed standards of Service. An e-auction may be used at call off contract stage for Lot 1. Water Ancillary Services The supplier shall provide one (1) or more of the ancillary deliverables (goods and services) listed below. The ancillary services are pertaining to the management, conservation, reduction and data management of water consumption as requested by the buyers in order to deliver efficiency, financial and consumption savings. The ancillary services can include the requirement for purchase and installation of water management water efficiency, water conservation or other water savings measures. These measures may include provision and installation of goods including new equipment optimisation of equipment (including existing equipment) and provision of related services. Additional services may be required to improve the environmental conditions at buyers sites. The scope includes provision for the supplier to offer its own or third party financing option on request by the buyers, to support delivery of the ancillary deliverables (goods and services) listed below. The buyer may request deliverables (goods and services) that are not listed below but fall within the scope of water ancillary services. It is intended that the range of ancillary services will expand to meet the Buyers business needs as they develop their strategies. Initially the framework agreement will consist of the following nine (9) Water Ancillary Services. These water ancillary deliverables (goods and services) are: • water footprint assessment; • tariff optimisation and benchmarking; • water audit site surveys; • leak detection and repair; • contingency planning; • legionella risk assessments; • automated meter reading; • bill validation; and • cost recovery. One Stop Shop — (Combined Lot 1 and 2) Services The suppliers for Lot 3 shall provide a combination of the services outlined in both Lot 1 and Lot 2 as required by the buyers. All suppliers must be able to provide at least one (1) of the services listed in the description for Lot 2. The Buyer may request deliverables (goods and services) that are not listed in the Lot 2 description but fall within the scope of water ancillary services. It is intended that the range of ancillary services will expand to meet the buyers business needs as they develop their strategies. The framework agreement consists of nine (9) water ancillary services listed in the Lot 2 description, but is not limited as new services will be integrated depending on the buyer’s needs. Lot 3 will be formed upon award. Any bidder successfully awarded both Lot 1 and Lot 2 will be awarded a place on Lot 3 One Stop Shop (Combined Lot 1 and Lot 2).