IT services: consulting, software development, Internet and support

Tender description

A new framework agreement covering the full suite of clinical digital professional services, including services pertaining to both proprietary solutions and opensource solutions. All standalone, clinical system focused professional services, will be covered. The authority intends to award this framework via four lots as follows: Lot 1: General Clinical Digital Professional Services, Lot 2: Cloud Hosting, Environment Build, Operation and Maintenance Professional Services, Lot 3: Design, Development, and Deployment Professional Services, Lot 4: Support Professional Services. The framework agreement will allow for further competition and direct award to all awarded suppliers. In order to facilitate direct award, this framework will require the submission of national list pricing that will be published in a catalogue to all potential drawdown authorities in full and unrestricted. Suppliers must have significant experience in the provision of professional services pertaining to proprietary (i.e. closed-source) clinical software solutions for use in healthcare environments. These professional services must relate to the identification and/or requirements design and/or deployment and implementation of proprietary clinical systems/software solutions. Suppliers must have previous experience in the following areas working in a large-scale healthcare environment. An example of a large-scale healthcare environment may be an environment hosting over 10 m discrete person records with growth of up to 1m per month, with over 700 contributing GP organisations, over 10 contributing acute trusts and other types of health and social care providers using transactional real-time messaging and bulk data transfers. Total stored data may exceed 70 TB, on average over 20 database servers and over 80 application servers, all of which may be anticipated to increase over time: — hosting services, — monitoring services, — access management services, — service management services. Suppliers must have previous experience in the following areas working in a large-scale healthcare environment. An example of a large-scale healthcare environment may be an environment hosting over 10 m discrete person records with growth of up to 1m per month, with over 700 contributing GP organisations, over 10 contributing acute trusts and other types of health and social care providers using transactional real-time messaging and bulk data transfers. Total stored data may exceed 70 TB, on average over 20 database servers and over 80 application servers, all of which may be anticipated to increase over time: — analysis, architecture, and design services, — clinical informatics and data modelling expertise, — software development services, — assurance, testing, and clinical safety services, — technical custodian services, — deployment of new publisher and subscriber feeds, — population health and SQL services, — project delivery services, — business analyst and technical specification services. Suppliers must have previous experience in the following areas working in a large-scale healthcare environment. An example of a large-scale healthcare environment may be an environment hosting over 10 m discrete person records with growth of up to 1 m per month, with over 700 contributing GP organisations, over 10 contributing acute trusts and other types of health and social care providers using transactional real-time messaging and bulk data transfers. Total stored data may exceed 70 TB, on average over 20 database servers and over 80 application servers, all of which may be anticipated to increase over time: — publisher and subscriber interface management services, — end user and external organisation support, — software fault identification and resolution.