Data capture services
Details
- Value
- EUR 250,000
- Topic
- Database software package
- Published
- 15 October 2020
- Submission
- 17 November 2020
- Source
- TedNotices
Tender description
Provision of a case management system for NCSE The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a unique ticket number. The case management system will also have an admin portal, where NCSE staff (agents) will receive the support tickets submitted by the school. These tickets will be automatically assigned to them based on information submitted by the school when the school raises the support ticket. These staff(agents) will then process the support ticket and feedback to the school using the case management system before closing the support ticket. Provision of case management system to NCSE.
Timeline
- Completed: Tender published15 October 2020Current notice
- Completed: Submission date17 November 2020
About the buyer
National Council for Special Education is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48611000 · Database software package
- 48612000 · Database-management system
- 72250000 · System and support services
- 72253000 · Helpdesk and support services
- 72253100 · Helpdesk services
- 72313000 · Data capture services
- 72314000 · Data collection and collation services
- 72316000 · Data analysis services
- 72317000 · Data storage services
- 72318000 · Data transmission services
- 72322000 · Data management services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-council-for-special-education.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-council-for-special-education.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-council-for-special-education.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-council-for-special-education.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-council-for-special-education.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-council-for-special-education.gov |
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