HTP and Digital Outcome Specialists

Tender description

Why the Work is Being Done DWP are transforming the claimant experience of Health and Disability related services. Our objective is to transform the digital journey for citizens with a disability or health condition through providing clear information, linking many new and existing systems to allow more consistent and responsive provision of services over the web and better claimant outcomes. Problem to Be Solved DWP are transforming the way in which citizens experience our services and ensure they get the support they need. Our aim is to provide simple, responsive services and make timely, accurate and understandable decisions that help people get the right support for them. Specifically, suppliers will help define and deliver a number of agreed packages of work across our services, working within the strategy and high level service design set by DWP. Suppliers will work with our teams to deliver outcomes and products utilising agile development practices that meet our citizen and agent needs to; • Signpost citizens to find the right service for them to apply for the support they need. • Design, build and implement a claimant focused service for health assessments. • Reduce the burden on citizens by gathering and using information more effectively. • Improve the transparency in the services administered by DWP. • Maximise straight through processing and automate business processes focusing on value add activities. Who Are the Users The Department for Work and Pensions is responsible for welfare, pensions and child maintenance policy. Our products and services are used every day by citizens. Our citizens need to be able to access and understand what help and support can be provided and enable a simple responsive service. They need to be able to find the right service, progress their claims, and provide a minimum amount of information for DWP to make timely decisions that are easily understood. Early Market Engagement Work Already Done Existing Team DWP operates in a multi-disciplinary environment for digital solutions. Teams consist of various digital agile roles with a combination of permanent and external supplier resources. Preferred bidders will be required to collaborate across multiple teams and multiple disciplines. Current Phase Beta Work Location National coverage may be required, although it is likely to be focused activity in northern based hubs across Newcastle, Blackpool and Leeds. However, at-the-time of-writing, government measures to reduce covid-19 are in operation and as-such, work should be done remotely and in observance of social distancing and shielding guidance. DWP will continue to observe all government advice in the coming months aimed at reducing the spread of the disease. Working Arrangments Currently with Covid19 until the foreseeable future all activity is likely to be remote. If there is a need in the future for co-location, it will be in the specific hubs outlined with a view to a minimum of 80% '9-5' Monday - Friday. Security Clearance Minimum expectation of BPSS and higher if specified. Additional T&Cs Skills & Experience Demonstrate experience of outcome based delivery utilising the full range of agile role disciplines e.g. Product Management, Business Analyst, Content/Interaction Design, software, infrastructure and data engineering within large/complex programmes. The roles should have a mix of skill levels based on the Digital, Data and Technology Profession Capability Framework. Skills should be a minimum of 3 years experience. Demonstrate ability to supply technical/data elements for outcome based delivery with skills in DevOps with experience in AWS/Azure cloud infrastructure, CI/CD (Gitlab, Jenkins, Docker). Demonstrate ability to supply technical/data elements for outcome based delivery with experience of Solution Architecture with a breadth of understanding across a range of technical domains including, Microservices/event driven architecture. Demonstrate ability to supply technical/data elements for outcome based delivery with skills in Software Engineering (full stack and or front/back), HTML5 and associated front end frameworks, Java, JavaScript, API Gateways. Demonstrate ability to supply technical/data elements for outcome based delivery with skills in Test Automation/performance and associated frameworks i.e. Selenium, Cucumber, JMeter. Demonstrate ability to supply Product Management elements for outcome based delivery with skills in delivering product/services that meet user needs and delivers value, feature prioritisation and stakeholder engagement. Demonstrate ability to supply Product Design elements for outcome based delivery with skills in Business Analysis including process modelling and requirements/gap analysis. Demonstrate ability to supply Product Design elements for outcome based delivery with skills in user-centred content design-understanding user needs and designing content around those needs. Demonstrate ability to supply Product Design elements for outcome based delivery with skills in interaction design, understanding user journeys and use prototypes to deliver services and products. Demonstrate ability to supply Product Design elements with skills in user research, including planning, designing and carrying out research activities to develop an understanding of the citizen/user needs. Demonstrate ability to supply Delivery elements for outcome based delivery with skills in end to end delivery management using agile values and practices, coaching and development of teams. Demonstrate ability to supply Delivery elements for outcome based delivery with experience of practical utilisation of agile methodologies (Kanban/Scrum) and metrics driven delivery. Demonstrate experience of developing and implementing outcomes that meet accessibility requirements - WCAG 2.1 AA Demonstrate experience of utilising and implementing Government Digital Service Design Standards (GDS) within outcome based delivery including taking products and services through internal and external GDS assessments. Nice to Haves Demonstrate experience of working within DWP or a comparable organisation (in terms of size and complexity - public or private sector within the last 3-5 years). Understanding of latest data science techniques to help drive better decisions. No. of Suppliers to Evaluate 5 Proposal Criteria FOR INFORMATION ONLY: APPLICABLE TO 2nd STAGE RFP Technical solution. Approach and methodology. How the approach or solution meets user needs. How the approach or solution meets our policy or goal. How risks and dependencies have been identified and approaches offered to manage them. Team structure and estimated timeframes for the work. Value for money. Cultural Fit Criteria FOR INFORMATION ONLY: APPLICABLE TO 2nd STAGE RFP Experience of outcome based delivery in an empowered multi-disciplinary environment sharing knowledge within and external to the team. Evidence of user centered design developed with comprehensive citizen/agent user research to understand user needs. Ability to communicate effectively to express freedom of thought and innovation, positively challenge and act as an advocate for change. Ability to own problem statements and take accountability for driving and defining successful outcomes. Evidence of working in a transparent and visible way that drives performance, ownership, trust and eliminates surprise. Evidence of a culture of continuous improvement where individuals learn from past mistakes and offer improvement opportunities. Payment Approach Capped time and materials Assessment Method Case study Work history Reference Presentation Evaluation Weighting Technical competence 45% Cultural fit 20% Price 35% Questions from Suppliers No questions have been answered yet Budget range the budget is up to a maximum ceiling value of £4.7m including vat. this is not a commitment to spend up to this value and the authority reserves the right to consume at its discretion. the intended contract will be treated as an outcome based service solution and therefore out of scope on an ir35 assessment.