Corporate Website Refresh

Tender description

Why the Work is Being Done The corporate website needs updating with improved management and administration capabilities built into the software. Our target is to increase the number of bank hours worked by increasing the supply of workers, and increasing the number of clients. Our current website is ill-equipped to respond quickly to the changing needs of the organisation. We also need to improve our candidate experience by supplying relevant jobs and content. Problem to Be Solved Administrators and Content Managers are unable to make rapid changes to the website, or integrate it effectively with our numerous service systems. We'd like to bring management and administration of the website in house, thereby reducing costs, overheads and time to market. Also improved customer experience and conversion/ROI Who Are the Users As an NHSP website administrator, I want to change/create website content quickly and easily. As a candidate (worker), I want to know if there are any jobs available so I know if I should apply or not. As a Trust Manager, I want to know how NHSP can save money for my organisation and give me quality workers. As a member of the public I want to understand what NHSP do or why I would want to work for them. Early Market Engagement None Work Already Done Basic In-house Discovery and review, plus some remedial works on the existing platform. Existing Team We have a single dedicated project manager, plus additional members of the organisation who will continue with their existing jobs as well as undertake this work. Additional resource requirements will be evaluated upon discovery. Current Phase Not started Work Location It is anticipated that the supplier will work remotely or from their own offices. We are based at Breakspear Park, Hemel Hempstead. HP2 4TZ where occasional meetings etc. will take place. Working Arrangments We anticipate working primarily remotely, but would expect key members to visit the office at least once a month, with weekly project meetings via Teams or Skype, and daily 'scrums' when in development and into testing. Security Clearance None needed. Additional T&Cs Standard contract. Skills & Experience experience designing services for users with little time experience with multiple websites using a core content management system experience with recruitment companies/ jobs boards experience with optimising complex user journeys experience with integrating with/ front-ending numerous systems experience training users to bring a skillset/ competency in-house experience in minimising the effort for non-system-literate personnel, thereby minimising the adminstration overheads effort experience in implementing security and controls in a heavily data-protected environment experience in establishing and maintaining a strong digital footprint propose a comprehensive solution have demonstrable experience in that solution uses agile delivery methods experience of effective training and building capability in-customer-house keeping customers updated and engaged in the longer term and throughout the product and project life cycles effective communication and management of clients, including forums and roadmap consultations delivering at pace delivering value for money for users (as well as us as clients) Nice to Haves experience of extraction of data/ assets from SiteCore would be useful experience of 'integration' with/ front-ending Social media platforms experience of 'integration' with/ front-ending Dynamics365 experience of 'integration' with/ front-ending Dynamics ATS experience of 'integration' with/ front-ending jobs board feeds No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Approach and methodology How the Approach or solution meets user needs How the approach or solution meets our organisation's goal How easily the system can be managed and administered by our key users Estimated timeframes for the work How you've identified risks and dependencies and offered approaches to manage them Team structure Ways of working Value for money Cultural Fit Criteria work as a team with our organisation and other suppliers be transparent and collaborative when making decisions have a no-blame culture and encourage people to learn from their mistakes take responsibility for their work share knowledge and experience with other Team members challenge the status quo be comfortable standing up for their discipline can work with clients with low technical expertise Payment Approach Capped time and materials Assessment Method Case study Work history Reference Presentation Evaluation Weighting Technical competence 55% Cultural fit 15% Price 30% Questions from Suppliers No questions have been answered yet Budget range up to £120,000 for delivery, then £30,000 per annum for support and maintenance. we would expect a clear breakdown of software licencing and support versus services.