Interpretation services

Tender description

Crown Commercial Service (CCS), as the authority, is seeking to establish a framework contract with multiple suppliers for the provision of language services including translation, transcription and ancillary services, telephone and video interpreting services, non spoken and spoken face to face interpreting services and a quality assurance service, for use by the UK Public Sector Buyers identified at VI.3). The services within the scope of this framework have been divided into 6 lots, with lots 4 and 5 being broken down into regional sub-lots: Lot 1: National Managed Service; Lot 2: Translation, Transcription and Ancillary Services; Lot 3: Telephone and Video Interpretation; Lots 4a: to 4l Non Spoken Languages Services*; Lots 5a: to 5m Regional Managed Service*; Lot 6 Quality Assurance Provision. * Please note, lots 4a-4l provide UK regional coverage and lots 5a-5m provide UK and overseas coverage. The full specification is set out in Attachment 1a — framework schedule 1 (Specification). The provision of a managed service throughout the United Kingdom of Great Britain and Northern Ireland. This provision will enable one, some or all services to be called off which will be delivered via a supplier awarded onto lot 1. Suppliers must provide a tailored solution that covers advisory services, administrative support and efficient business processes through the delivery of the buyers language service requirements. — Spoken and Non-Spoken Translation, Transcription and Ancillary Services; — Spoken Telephone & Spoken and Non-Spoken Video Interpreting; — Spoken and Non-Spoken Face to Face Interpreting. The supplier must be able to provide all the mandatory requirements set out in section 3 and the services described in Appendix 1 of Attachment 1a - Framework Schedule 1 (Specification). The provision of translation, transcription and ancillary services throughout the United Kingdom of Great Britain and Northern Ireland. — translation: the conversion of written documents into another language as text; — transcription: the conversion of written documents into alternative formats such as Print, Audio, Video or normal print or vice versa; — ancillary services: additional services which support the translation/transcription service. Please note this lot will not support any non-spoken elements such as Braille or In-vision British Sign Language (BSL). Please refer to lot 4 for these services. The supplier must be able to provide all the mandatory requirements set out in Section 3 and the services described in Appendix 2 of Attachment 1a: Framework Schedule 1 (Specification). The provision of a telephone interpreting and spoken video language services throughout the United Kingdom of Great Britain and Northern Ireland. This includes the provision of a consecutive and simultaneous interpreting either by telephone or video technology. The interpreter in all cases must convert the spoken language from one language to another enabling listeners and speakers to understand each other. The services which shall be provided under this lot include: — a scheduled telephone/video interpreting service for customers who prefer to book an interpreter in advance of an assignment, — on demand Telephone Interpreting for non-English speakers who need to use an Interpreter immediately over the telephone, — in some instances it may be possible to provide an on demand video interpreting service but this will be agreed between the supplier and buyer at call-off. The supplier must be able to provide all the mandatory requirements set out in Section 3 and the services described in Appendix 3 of Attachment 1a: Framework Schedule 1 (Specification). The provision of non spoken face to face interpreters, video, translation and transcription services throughout the United Kingdom of Great Britain and Northern Ireland (see Annex 4). The lots are as follows: 4a: North East, 4b: North West, 4c: Yorkshire and the Humberside, 4d: East Midlands, 4e: West Midlands, 4f: East of England, 4g: London, 4h: South East, 4i: South West, 4j: Wales, 4k: Scotland, 4l: Northern Ireland. This lot will enable communication to take place between Deaf, Deafblind and others requiring support to access English via face to face interpretation, video technology, written translations and transcription services specific to the non-spoken community. The supplier must be able to provide all the mandatory requirements set out in section 3 and the services described in Appendix 4 of Attachment 1a: Framework Schedule 1 (Specification). The provision of a managed service provision throughout the United Kingdom of Great Britain and Northern Ireland, and Overseas, broken down by region (Annex 4). This provision will enable one, some or all services to be called off which will be delivered via Supplier awarded to the specific region. Suppliers shall provide a tailored solution that covers advisory services, administrative support and efficient business processes through the delivery of the buyers language service requirements. The lots are as follows: 5a: North East, 5b: North West, 5c: Yorkshire and the Humberside, 5d: East Midlands, 5e: West Midlands, 5f :East of England, 5g: London, 5h: South East, 5i: South West, 5j: Wales, 5k: Scotland, 5l: Northern Ireland, 5m: Overseas and all UK regions. The supplier must be able to provide all the mandatory requirements set out in section 3 and the services described in Appendix 5 of Attachment 1a: Framework Schedule 1 (Specification). The provision of a quality assurance service for buyers of the framework. This includes the provision of quality checks on the services provided by suppliers who are awarded a place on the framework and any interpreters/translators used to deliver a call-off contract via the framework. The services delivered under this lot include: — assessment of a recorded face to face booking (audio or video), — assessment of a live booking in person (spoken and non-spoken), — assessment of a telephone interpretation, — assessment of a video interpretation (spoken and non-spoken), — assessment of spoken/non spoken language interpreter via video role play, — assessment of translated documents, — assessment of transcriptions, — checking that the requirements in the booking have been met by the supplier. The supplier awarded to the quality assurance lot cannot be part of any of the other lot to prevent conflict of interests arising. The supplier must be able to provide all the services described in Appendix 6 of Attachment 1a: Framework Schedule 1 (Specification).