SCW - Contract for the Provision of Insight Led Sales and Commercial Refresher Training (902)

Tender description

South Central & West Commissioning Support Unit (SCW) provides specialist business support services to NHS and non-NHS customers. Based in the south of England, SCW's team of 1,300 skilled professionals provide expert support for over 80 NHS and non-NHS customers - nationally, regionally and locally; making a difference for 14 million people across an area of 15,600 square miles. As a current delivery partner for a large number of health organisations we have been at the heart of emerging Integrated Care Systems (ICSs) and the increasing adoption of population health management approaches. Commissioning Support Units (CSU), unlike most NHS organisations, do not receive funding as part of a central settlement. We have to compete for and win work in order to meet the needs of the care system and keep our people busy. Within SCW, the Customer Development directorate leads and delivers many of the functions required to successfully 'win work'. The directorate has three priorities: • Sustaining and building key relationships • Leading strategically important and high value opportunities: Identifying and developing insight led propositions to engage our customers/stakeholders and maximise commercial value • Using our market insight to inform SCW solutions, propositions and promote the SCW brand SCW's existing source of income and customer relationships are changing as the Health and Care landscape becomes 'system by default'. COVID-19 pandemic has accelerated the change and deepened the complexity of issues faced by health and care systems. To address the challenge SCW needs to establish advanced sales expertise for its leadership and become more commercial across the business.