Business services: law, marketing, consulting, recruitment, printing and security

Tender description

The British Library is seeking a supplier to provide a ticketing solution that will help the British Library maximise revenue from all ticketing and Membership purchases and donations, whilst offering our customers a high-quality user journey and ensuring customer and transactional data is managed effectively. The British Library are seeking a supplier to provide a flexible ticketing solution capable of managing multiple products, services and omnichannel sales, which fully integrates with our CRM system and supports the delivery of a high-quality user journey from product discovery to post-transaction communications. The Library wishes to maximise revenue generated from all transactions, through: — integrating with our CRM system, improving our data management and supporting single customer view, — enabling improvements to the UX of the online event discovery and purchase journey, — providing the flexibility and robust processes needed to manage all our events from one platform, — upselling products, managing donations and supporting Gift Aid.