Transformation of the Oscar Kilo website for the National Police Wellbeing Service (NPWS)

Tender description

Why the Work is Being Done The objective of the Digital Transformation Project (DTP) is to change how the NPWS operates, processes and delivers Psychological Health & Wellbeing and Special Support capability. Identified objectives are to: 1. Optimise existing business process; 2. Create more efficient workflow; 3. Automate and digitise manual processes; 4. Develop better user focus; 5. Integrate suppliers into the NPWS, Oscar Kilo brand. Problem to Be Solved The following problem statements need to be addressed and resolves: 1. User Availability - How might we better deliver our services in order to be more available and accessible to our users so that the impact on their normal duties and work is minimised. 2. Scaling-up Delivery - How might we move to an operational model in order to increase delivery tempo so that more officers and staff can access services and training. 3. Course Tracking - How might we implement a process to automatically track attendees and trained officers and staff in order to collate, co-ordinate and communicate with so that course refreshes, updates and evaluation follow ups can be administered. 4. GDPR - How might we transform our digital services to individuals in order to improve user experience and breadth and depth of NOWS offer so personal data is protected. 5. Digital Navigation and Access - How might we create a dynamic online service in order to deliver a professional online offering so that users can search, navigate to and access material. Who Are the Users The NPWS has the following categories and user types: 1. NPWS Team: a. Communication & Engagement Team; b. Capability Delivery Team. 2. Police landscape: a. Officers; b. Staff; c. Police Forces (organisation/specialists e.g. Occupational Health). • The NPWS team need to be able to use the website to communicate and engage with policing, and also to deliver specific wellbeing guidance, course and training material. • Police officers, staff and forces need to be able to access the OK website as the central digital home of the NPWS in order to find the latest evidence-based guidance or information pertaining to wellbeing courses/services on offer. Early Market Engagement Work Already Done Existing Team The internal project team currently consists of a Product Owner, Communications & Engagements Team, Project Manager, Digital Transformation Lead and Senior User. Current Phase Discovery Work Location The project team is based nationally. The supplier will be permitted to work remotely but will be expected to attend site if required for meetings and other activities such as user research sessions. Working Arrangments Working largely off-site at supplier's location with meetings with the whole team. We require a team who will fully integrate with our team, sharing their knowledge and insight; working in the open and demonstrating good agile product delivery practice. Security Clearance NPPV or CTC vetting is not required. When the supplier visits a site they will be issued an Escorted Pass and managed appropriately. Additional T&Cs Skills & Experience Strong evidenced of website content design and architecture against a complex structure including contributing to the content management strategy and will require working with the internal project team; Demonstrable evidence of transforming websites through good design. This project will require wireframes to be created and UX designs completed from user stories; Strong understanding of user needs, good use of innovation and good design skills are required to complete this task to deliver the user experience we are looking for; Strong Experience of undertaking workshops and facilitate where required; Strong Experience of close working with the internal teams; A strong record of innovation and creativity to modernise and transform sites to provide a good user experience and build brand value Experience of recommending the best CMS for delivery, preferably open-source where possible; Experience of integration of search Demonstrable experience of implementing sites that meet WCAG 2.1 and Accessibility standards; A strong record of providing support and advice throughout the project on design, delivery and implementation. Nice to Haves Experience of design and developing responsive (mobile friendly) web applications Experience of provisioning, and providing ongoing monitoring and proactive support, of production web applications in a cloud environment No. of Suppliers to Evaluate 3 Proposal Criteria Technical Solution Approach and Methodology Team Structure Risk, Dependencies and Mitigation Cultural Fit Criteria Demonstrate how you have worked collaboratively in a multi-disciplinary team with other organisations, e.g. other government organisations to deliver a project. Demonstrate how you will work with the NPWS Team to collaborate and share your approach with the project team and wider user community to seek actionable feedback. Payment Approach Capped time and materials Assessment Method Case study Reference Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers No questions have been answered yet Budget range we may spend between £120,000 to £300,000 over the lifetime of this contract. the initial value of the required work however must not exceed £120k as this is the only budget that has been formally signed off. the remaining value of the contract is to cover future support and development work if required, but this can be in no way guaranteed.