Systems and technical consultancy services

Tender description

This tender process is complete. Due to the requirements of I-SEM as well as existing service desk requirements, a market operations out of hours support desk is required. The out of hour’s service desk main function is to ensure the Limited Communication Failure (LCF) procedure is being followed. An LCF impacts participant’s (customers in the market) ability to submit Offer Data before Gate Closure. EirGrid intends to establish a single supplier framework. The framework agreement period will be for an initial duration of three (3) years with the option to extend annually for up to an additional five (5) years, subject always to the satisfactory performance of the supplier. EirGrid Group has implemented the Integrated Single Electricity Market (I-SEM) in October 2018, which is an all island wholesale electricity market. Due to the requirements of I-SEM as well as existing service desk requirements, a Market Operations out of hours support desk is required. The out of hour’s service desk main function is to ensure the Limited Communication Failure (LCF) procedure is being followed. An LCF impacts participant’s (customers in the market) ability to submit Offer Data before Gate Closure. Offer Data refers to Physical Notifications (PNs), Commercial Offer Data (COD) and/or Technical Offer Data (TOD) as appropriate. Participants can update their PNs, COD and TOD up to gate closure of the imbalance settlement period. Gate closure is the time after which particular data transactions may no longer be submitted and accepted. In instances where, one or more Parties, experience an LCF which impacts the submission of Offer Data for the next scheduled Gate Closure, they must immediately notify the market operator via the designated communication channels. Upon receipt of an LCF notification the market operator will have a responsibility to assess the validity of the LCF notification and use reasonable efforts to submit offer data to the balancing market interface before the next scheduled gate closure. EirGrid intends to establish a single supplier framework. The framework agreement period will be for an initial duration of three (3) years with the option to extend annually for up to an additional five (5) years, subject always to the satisfactory performance of the supplier.