IT Professional Services – Insight Programme

Tender description

Why the Work is Being Done Objective: The more effective use of data to create valuable and sustainable insight into the delivery of public services is a vital component of the Council Plan. Resources are required to assist the Council in delivering the Insight programme, along with associated work packages to review Council processes and ways of working, to support the delivery of the Councils strategic plan. More detail of the Council's IT&D strategy can be found on the Councils website; https://www.birmingham.gov.uk/ Resources will be immediately required to support existing work. Problem to Be Solved The Insight Programme is delivering this vision against the objectives and recommendations articulated in the strategy to introduce new and improved Information Management and data analytics capabilities and a functional team that will: • Work iteratively with the business to improve data quality • Provide visibility of all of our data and enable us to draw quickly on this data cross directorates for the benefit of our stakeholders and citizens • Have the right governance, standards and frameworks in place to ensure legal and ethical compliance • Provide the tools (self service) and assistance as required to make much better use of customer insight and business intelligence to improve service efficiency and service delivery Who Are the Users As an officer I need to access to relevant, accurate, cross directorate data so that informed decisions can be made. Early Market Engagement Work Already Done Identification, prioritisation and ongoing delivery of use cases are delivering short term business benefits while also proving the value of developing long term strategic capabilities to manage and interrogate our data better that include: • data models, data dictionary, data visualisations, POLE single entity focus (person, object, location, event) data science management, data science as a service, data collaboration partners A data collaboration partner was onboarded to support the use case delivery. The target operating model has been defined to provide a holistic view of the people, processes and technology to be delivered ahead of Phase 2 build and implementation. Existing Team Key Council staff relevant to this contract are; Director, Digital & Customer Services Chief Information Officer Commercial Director Heads of Service Partners include: University of Birmingham Current Phase Alpha Work Location 10 Woodcock Street, Aston, Birmingham. Working Arrangments Standards for Consultancy Day Rate cards Consultant’s Working Day – 8 hours exclusive of travel and lunch. Working Week – Monday to Friday excluding national holidays Office Hours - 09:00 – 17:00 Monday to Friday Travel and Subsistence – Included in day rate within Birmingham. Payable at the Council’s standard T&S rates outside Birmingham. Mileage – As above Professional Indemnity Insurance – included in day rate. Remote working will be expected due to prevailing circumstances. On-site working may be necessary and the supplier must be capable of being on site when required at no additional cost. Security Clearance Additional T&Cs Additional terms and conditions will apply and will be provided in the Specification. Skills & Experience • Demonstrate experience of using service design to frame whole problem for users, for example by designing service blueprints, experience and user journey maps. • Demonstrate experience of facilitating design thinking through workshops with users, senior leaders and other stakeholders to support change and transformation. • Demonstrate experience of planning, carrying out and providing insight from user research, including usability testing, unmoderated user testing and accessibility. • Demonstrate experience of supporting customers to build in-house capability, including transferring knowledge effectively. • Demonstrate experience of an Agile delivery approach, risk mitigation, and supporting continuous improvement. Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria i. How the approach or solution meets the Council's needs ii. Level of experience and skills demonstrated in designing services iii. Level of experience and skills demonstrated in delivering outcomes Cultural Fit Criteria i. Work as a team with the Council and its advisors ii. Ability to work with and influence stakeholders Payment Approach Time and materials Assessment Method Case study Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range