Business and management consultancy services

Tender description

This is a contract award notice and as such the procurement process is complete. Highlands and Islands Enterprise (HIE) required a supplier to provide a facilities management service for Malin House at the European Marine Science Park (EMSP), Dunstaffnage, Argyll to manage the building and assist HIE in creating a thriving centre for Marine Science. The supplier will support the activities of HIE in the ongoing care and maintenance of Malin House, management of sub-contractors and/or staff necessary for the contract, engaging in ongoing communications with tenants and addressing any concerns they may have (whilst keeping HIE fully notified) and any other management related issues, whilst working in the best interests of HIE. The services will be required from 13 October 2020 for an initial period of 3 years, with HIE having the option to extend for a period or periods together not exceeding 1 calendar year following the initial term. HIE requires a suitably qualified and experienced supplier to provide the following requirements, whilst offering best value in the expenditure of public funds (see the appendices for full details): 1) Management and administration — contract management/reporting — management of sub-contractors — certificates and record keeping. 2) Managed services — health and safety management — sustainability including environmental management. 3) Tenant liaison, helpdesk and response times 4) Hard facilities management — planned preventative maintenance regime — reactive repairs and maintenance — meter readings. 5) Soft facilities management — cleaning (including consumables) — cleaning including exterior fabric (including consumables) — provision of mains connected chilled potable water at ground floor kitchen — electronic room booking system for tenants and HIE staff — pest control — waste management — hard landscaping (including winter maintenance) — soft landscaping. 6) Handover at termination/expiry.