RMBC - LA - Customer Relationship Management System and Content Management System - AWARD
Details
- Buyer
- SE Shared Services
- Supplier(s)
- Jadu Limited
- Value
- GBP 718,800
- Duration
- 7 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 2 September 2020
- Source
- uk:contracts_finder
Tender description
The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them.
Timeline
- Completed: Award published2 September 2020Current notice
- Completed: Award date2 September 2020
- Next: Contract expiry date27 September 2027in 13 months
About the buyer
SE Shared Services is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72200000 · Software programming and consultancy services
- 72210000 · Programming services of packaged software products
- 72211000 · Programming services of systems and user software
- 72212000 · Programming services of application software
- 72212200 · Networking, Internet and intranet software development services
- 72212220 · Internet and intranet software development services
- 72212224 · Web page editing software development services
- 72212325 · Form making software development services
- 72212333 · Contact management software development services
- 72212400 · Business transaction and personal business software development services
- 72212422 · Software development services suites
- 72212445 · Customer Relation Management software development services
- 72212517 · IT software development services
- 72212783 · Content management software development services
- 72263000 · Software implementation services
- 72266000 · Software consultancy services
- 72413000 · World wide web (www) site design services
- 72415000 · World wide web (www) site operation host services
- 72421000 · Internet or intranet client application development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@se-shared-services.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@se-shared-services.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@se-shared-services.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@se-shared-services.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@se-shared-services.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@se-shared-services.gov |
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