IT services: consulting, software development, Internet and support

Tender description

The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB locations in the Republic of Ireland, and a small number of locations in Northern Ireland and mainland UK. The existing printer fleet consists of a mixture of 570+ single and multi-function (print, copy, scan) A3/A4 print devices. There are approx.13.5 million pages printed each year across all locations. Reducing the number of print devices and pages printed will be a key feature of this contract. The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct impact on the number of print devices required and print volumes throughout the duration of the contract. ESB reserves the right to ramp up and ramp down the print service without penalty. The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows Server 2016 or later. Any print driver should be remote desktop services -Serer 2016/2019 verified /tested compatible. Printing is required from a variety of applications, including but not limited to Geodart, GIS, SAP and standard Microsoft office applications. It is expected proof of concept testing will figure as part of the tender process. ESB intends to award a 3-year contract for this service with an option to extend by a further 2 years by mutual agreement. The contract will include the following services: • the supply and installation of single (print only) and multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should include a print assessment of each location to inform the type and number of print devices required in order maximise efficiency and optimise cost savings; • all print devices supplied must be capable of delivering the latest industry standard applications and functionality in order to achieve operational consistency across the print fleet. It is therefore not expected that the average age of the printer fleet exceeds 4 years, as currently applies, throughout the duration of the contract; • an annual review of the printer fleet and printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will include reducing the number of print devices and pages printed whilst maintaining operational efficiency); • proactive alerting to identify and solve potential printing problems; • the provision of hardware and software maintenance for all printing devices; • the provision of software updates for all printing devices; • the provision, recommendation and installation of print driver; • the provision of secure follow me printing; • the provision of all print consumables (excluding paper) for all print devices; • the provision of an environmentally sustainable consumable disposal service (in specified ESB locations); • the provision of all relevant licensing in relation to the delivery of the managed print service; • the provision of device monitoring, alerting and incident management; • periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations; • account management to deliver regular account meetings and financial, environmental and usage reports.