IT services: consulting, software development, Internet and support

Tender description

T-point were NGN’s delivery partner for the customer care team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. During the FWoW Connections project, it has been identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. T-point have already built a customer facing portal for one team within NGN. Therefore, we what to enhance what we have already invested in and are in contract for (with a number of years remaining) and fully utilise and realise the benefit of what we have already purchased. NGN wish to award this work to TPoint for the reasons noted above.