Headsets

Tender description

Sheffield City Council has recently exited a 3rd party outsourced contract for delivery of its IT services (along with Revenues and Benefits and Account Payable functions). Part of the reason for exiting was to regain greater control of our IT roadmap which has generated an initiative called TECH2020. The TECH2020 initiative is to enable the Council to update it’s infrastructure and the flexibility of hardware and applications being used. One of the projects forming part of TECH2020 is the Council wide roll out of Microsoft Teams. As part of the roll out of Microsoft Teams we will be replacing our current estate of desktop telephones and replacing these with user specific headsets that will plug directly into their desktop or laptop device. The roll out is schedule to be completed before the end of January 2021. The Council is therefore tendering for a company to support us on this project with the supply of an initial 7762 headsets and ongoing support of these headsets. We are looking to give users a choice of devices rather than prescribing a specific one. Along with the hardware we also require an ongoing support and maintenance package over a 4 year term which will include as a minimum; repair/replace headset fix, annual health and safety checks, PAT Testing and surge protection. The devices will be distributed as and when users are upgraded to Microsoft Teams therefore we need the supply of headsets to be available from the award of the contract. We will also require the old desktop phones to be disposed which we could utilise our current provider for however we are open to offers if bidders are able to dispose of these for us. Keywords: Support and Maintenance, Telephony, Headsets, Microsoft Teams, USB Desktop Phone