ITQ: Cremation & Cemetery Admin System

Tender description

Scarborough Borough Council's bereavement service are seeking to replace their existing Cemetery and Crematorium management software with a more resilient and robust solution. The bereavement service are responsible for approximately 1100 cremations annually with 2 operational cemeteries associated with 236,000 records. The service oversees a series of daily services for cremation, burial plus other services such as strewing. Duties are carried out at set times throughout the day through organised appointments between the Council and approved Funeral Directors or directly from individuals who do not wish to use a Funeral Director. The service also has the capacity to deal with out of hour's funerals on evenings and weekends through negotiation. The aims of this project are to provide a reliable and robust solution that increases back office efficiency and provides an improved core back office administration for burials and cremations including memorial records (including memorial safety data) and finance data. Provide an online booking system for funeral directors