Interpretation services

Tender description

ESPO (in partnership with YPO) is seeking to establish a framework agreement with a number of service providers for the provision of Language services. The key aim of the framework will be to promote cost savings and create efficiencies by providing customers access to pre-approved service providers whom they may appoint using a simple and streamlined procurement process. ESPO has established a commercial trading company, ESPO Trading Ltd, whose target clients are third sector organisations such as national and local charities, public sector mutual organisations and other organisations involved in the delivery of services to or for the public sector. The successful supplier may be asked to enter into an additional separate framework agreement (the second framework) with ESPO Trading Ltd on materially similar terms to that found in the tender pack to be entered into by ESPO itself. Any second framework agreement will be a purely commercial agreement and will, for the avoidance of doubt, not be governed by the Public Contract Regulations 2015 or other public procurement legislation. ESPO Trading Ltd may enter into the second framework agreement with the successful supplier and make it available to third sector clients who themselves are not required to follow the Public Contracts Regulations 2015 or other public procurement legislation. Accordingly, this is provided for bidders' information only. — an eAuction process may be used to award subsequent call-off contracts following the reopening of competition among the parties to the framework agreement. A fully managed service encompassing a large range of customer needs regarding language support services, generally based upon a combination or all of the remaining framework lots. This lot will be divided into 3 sub-lots to accommodate varying needs of following customers’ groups: — 1a police, — 1b health, — 1c local government and wider public sector. This lot will be for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. Services delivered under this lot will be dependent on the location of customers and their respective assignments, therefore this lot will be further divided into 12 geographical sub-lots (please see the invitation to tender for further details). This lot will be for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. To accommodate the varying needs of different customers, this lot will incorporate various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lipspeaking; Sign Supported English; Speech-to-Text Reporting; Visual Frame, Hands On or Manual Signing and other Deaf-Blind Communication. Services delivered under this lot will be dependent on the location of customers and their respective assignments, therefore this lot will be further divided into 12 geographical sub-lots (please see the invitation to tender for further details). Services where spoken language is converted from one to another via the use of a linguist over the telephone, either consecutively or simultaneously, between individuals or in groups. Services where spoken language is converted from one to another via the use of a linguist over video or audio technology, either consecutively or simultaneously, between individuals or in groups. Services where the communication of non-spoken language is facilitated via the use of a linguist over video or audio technology, either consecutively or simultaneously, between individuals or in groups. Services where written media can be translated from one language to another, audio files or other media can be transcribed, or written media can be transcribed in to non-verbal language.