Other community, social and personal services

Tender description

Crown Commercial Service (CCS) is setting up a dynamic purchasing system (DPS) for a period of 48 months and is inviting bidders to request to participate in the digital inclusion and support DPS. This DPS will provide central government and wider public sector departments the opportunity to find and procure a range of services relating to: 1) Providing support to anyone who cannot access government’s digital services independently, so that with assistance they can find helpful information and complete transactions for those services (Assisted Digital); 2) Support users to gain the basic digital skills so that they can access government’s digital services independently and go online to make the most of the internet (Digital Inclusion). The 4 distinct elements of the DPS service filters are subject area, delivery method (support type), geographical location and disclosure and barring service (DBS) check. We want to design and deliver a dynamic purchasing system that will facilitate commissioning of assisted digital and digital inclusion services that: — gives freedom and flexibility to service owners such as government bodies and local authorities to define their requirements as outcomes that meet their assisted digital and/or digital inclusion users’ needs, — creates a competitive commercial environment in which all service providers have an equal opportunity to thrive, — places the right value on service providers’ capabilities and remunerates them accordingly, — supports and encourages innovation and continuous improvement in service delivery, — supports and encourages strong collaboration across all sectors: Central and local government Wider public sector organisations Private sector organisations (whether large, SME or micro suppliers) VCSE sector organisations Early thinking is that the services will be broken down into areas relating to support, design and delivery of services relating to Assisted digital and/or digital inclusion users’ needs. It is intended to replace some of the elements available under a previous commercial agreement RM 3765 – digital training and support framework .(https://www.crowncommercial.gov.uk/agreements/RM3765).