700164314 - User Researcher for Military Service Records Beta

Tender description

Summary of the work User Researcher for Beta phases of the Request a Service Record Project. Responsible for identifying user needs and influencing service design to meet them. Will work closely with project team to iterate the service and to ensure compliance with the Government Digital Service Standard. Specialist role User researcher Expected Contract Length 65 days plus optional 35 days Latest start date Wednesday 16 December 2020 Who Speclialist Work With The user researcher will support the service manager to ensure that MOD meets its business objectives for enhancing access to historic military service records The user researcher will join a team which includes Service manager, Delivery manager,Delivery manager,Technical architect and developer. The User Researcher will be expected to work with Subject matter experts from MOD Disclosure Branches, Policy Leads and members of the public including key user groups for example, geaneologists. What Specialists Work On User Researcher to work on Request a Historic Service Record Project. Deliverables; identify and engage users (including associated digital users) ; develop, document and exploit personas and user stories, work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations and content development through Beta product development cycles. Ensure compliance with Government Digital Service Standards and GDS Design Manual. Attendance at Service Standard Assessments. Skills & Experience • Experience of agile working alongside a developer and technical architect using user centred design practices to ensure user stories and user research are at the heart of product design. • Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes. • Experience of Mapping user journeys and creating personas. • Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders. • Experience creating and delivering user research sessions and workshops. • Experience using analytics , research and insights to make improvements that meet user needs. • Experience Delivering outputs in line with Government Digital Service Standard. • Ability to Identify isers and potential users of specific, niche services in the public domain (particularly those similar to the military service) and securing their participation in user research. • Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up. • Proven ability to update user needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction. Nice to Haves • Understanding of Government Digital Service Design principles. • Experience designing services for GOV.UK. • Experience working in multidisciplinary agile teams. • Experience of attending GDS Assessments and meeting the criteria for these assessments. Work Location Remote working with travel to York or London and other locations if needed. Working Arrangments A typical working day is 9am-5pm (however working outside of these hours may be required due to business/project need). The role is suitable for remote working but there may be travel involved to York, Portsmouth, London or any other regions of the country. Travel expenses outside of the base locations will be covered. Security Clearance SC clearance is required Additional T&Cs Cabinet Office (CO) Travel and Subsistence policy will apply. All expenses must be pre-agreed between the parties and must comply with the CO T&S policy. No. of Specialists to Evaluate 6 Cultural Fit Criteria • Be transparent and collaborative when making decisions. • Experience of successful collaborative working as part of a multi supplier delivery team sharing knowledge within the team. • Create and maintain an agile working environment. • Take responsibility for their work. • Can work with clients with low technical expertise. • Able to challenge the staus quo and use persuasion skills to achieve business buy -in. • Have a no blame culture and encourage people to learn from their mistakes. • Bring agile mindset and principles into pratice. Assessment Method • Reference • Interview Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers 1. Do you have an incumbent in place There is no incumbent 2. Is there a current incumbent There is no incumbent 3. The latest start date given is Wednesday 16 December 2020, please confirm what this should be. The latest start date should be February 2020 4. Can the authority please confirm the start date of Wednesday 16th December is correct The latest start date should be February 2020 5. Can the authority confirm if the day rate or at lest a range of rates please Not available 6. What is the maximum budget for this task Not available 7. Please can you confirm the preferred start date The latest start date should be February 2020 8. When is the expected start date The latest start date should be February 2020 9. Can the authority please confirm the IR35 status of the role The role has been assessed as being outside IR35 Intermediaries Legislation 10. Can the authority please confirm the start date as 16 Dec 2020 The latest start date should be February 2020 11. Please can you confirm IR35 status as start date is currently 16 th Dec 2020 The role has been assessed as being outside IR35 Intermediaries Legislation 12. Is the start date of 16th December 2020 correct The latest start date should be February 2020 13. Would you sponsor a renewal of a candidate's SC clearance if it has lapsed Yes 14. The spec mentioned the latest start date is 16th Dec 2020 is this correct and what is the earliest you can start the candidate The latest should be February 2020 15. Is there an incumbent in place currently There is no incumbent 16. Please can you confirm if the role is outside IR35 The role has been assessed as being outside IR35 Intermediaries Legislation 17. Can you confirm an ideal start date The latest start date should be February 2020 18. Will the Cabinet Office Support the SC clearance process for the right candidate yes 19. Could you please provide an idea of the budget for this role Not available 20. Is this inside or outside IR35 The role has been assessed as being outside IR35 Intermediaries Legislation 21. The latest start date is specified as 16/12/20. Can you clarify if this correct The latest start date should be February 2020 22. May we please find out if your start date is correct - 16th Dec 2020 The latest start date should be February 2020 23. May we please find out your start date is correct? 16th Dec 2020 The latest start date should be February 2020 24. Would you be able to sponsor a renewal for a candidate's SC clearance if it had recently lapsed Yes 25. The spec mentioned the latest start date is : Wednesday 16th December 2020. Is this correct and what is the earliest you can the candidate start ? The latest date should be February 2020 26. Is there an incumbent in place currently no 27. Please can you confirm if the role is Outside IR35 The role has been assessed as being outside IR35 Intermediaries Legislation 28. Can you please confirm an ideal start date The latest start date should be February 2020 29. What is the IR35 status The role has been assessed as being outside IR35 Intermediaries Legislation 30. Will the Cabinet Office support the SC clearance process for the right candidate Yes 31. Can you please provide an idea of the budget for this role Not available 32. Is this inside or outside IR35 The role has been assessed as outside IR35 Intermediaries Legoslation 33. The latest start date is specified as 16/12/20. Please can you clarify if this is correct The latest start date should be February 2020 34. Do we have an incumbent in place There is no incumbent 35. What is the maximum budget for this task Not available 36. Is there a current incumbent There is no incumbent 37. The latest start date given is Wednesday 16 December 2020, please confirm that this is correct The latest start date should be February 2020 38. Can you please confirm the start date of Wednesday 16 December is correct The latest start date should be February 2020 39. Please can you confirm the latest start date The latest start date should be February 2020 40. When is the expected start date The latest start date should be February 2020 41. Can the authority please confirm the IR35 status for this role The role has been assessed as outside IR35 Intermediaries Legislateion 42. Can the Authority please confirm the start date as the 16 Dec 2020 this would appear to be an extremely long lead in time to work The latest start date should be February 2020 43. Please can you confirm the IR35 status and start date as currently is 16th December 2020 The role has been assessed as being outside IR35 Intermediaries Legislation 44. Is the start date of the 16th December 2020 correct The latest start date should be February 2020 45. Could you please clarify the starting date? It says Wednesday 16 December 2020 but that seems a long way away The latest start date should be February 2020 46. Is there an incumbent supplier working in the role There is no incumbent 47. Is there an incumbent supplier currently working in this role There is no incumbent 48. What is the IR35 status for this role The role has been assessed as being outside IR35 Intermediaries Legislation 49. Have you budgeted for particular day rate? If not, do you know what SFIA level you are looking for We are looking for SFIA level 4 of higher 50. Has any supplier already been working with you on the project and if you have they been asked to put forward for this role There is no incumbent