IT services: consulting, software development, Internet and support

Tender description

The aim of this procurement is to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The authority recognises that the expertise required will exist both nationally and at a local level and aims to be as inclusive as is practicable in order that the awarding authority has the most appropriate resource available. Lot 1: Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Lot 2: Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked to a corporate network. Lot 3: Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. The service must ensure a smooth and seamless flow of communication between Trusts/Hospitals (Authorised Personnel) and Out-Patients. The service must use a secured platform to communicate between Trusts/Hospitals and Out-Patients regarding their medical related issues including: — appointment booking, — appointment reminder, — sending of results from medical tests, examination and operation, — automated calls, — medical sampling and questionnaire (related to the patient medical experience and or proposed new services), — general feedback. The service must possess the ability to: — make and receive telephone calls, — send and receive data from a compatible hand-held mobile device outside of a building, — send and receive text messages from a compatible mobile device, — send video messages. The services must include (but not limited to) voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Voicemail services The service must have the capability to clearly distinguish between genuine messages and ‘spam’; ‘phishing’ or similar messages. Messages must be sorted and deliver as required. The service should have the capability to deliver a detailed usage report (weekly/monthly/quarterly/annually) for monitoring, evaluation and audit compliance purposes. Lot 5: Patient-friendly app development will be innovative, effective and designed to create value-added benefits to the patient medical experience. The service will allow the contracting authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. The service must have a secured platform for all patients to confirm their check-in for all pre-booked appointments engagements. The service must communicate securely with other software used within our Trusts/Hospitals such as Microsoft 365, System One, etc. The service should use a system that is easy to understand, navigate and used by patients irrespective of age, gender and disability for: — registering and updating of patients details, — booking and confirmation of appointments. The required service should have the ability to deliver a detailed usage report (weekly/monthly/quarterly/annually) for monitoring, evaluation and audit compliance purposes. The need for a state-of the art video conferencing system for in-patients use cannot be over-emphasised given the experience from Covid-19. Currently in-patients are not allowed to receive visitors once they are admitted and sadly many people have died without seeing or saying goodbye to their relatives. The service must have a secured platform for all patients to communicate with staff and their relatives whilst on admission as in-patients at Trusts/Hospitals medical institutions. The service must be provided via a platform that is easily accessible and available apps between users including staff, patients and visitors. The service must have the ability for: — voice calls, — video calls, — text messaging, — livestreaming (should the need arise). The system used for the service should be easy to understand, navigate and used by patients irrespective of age, gender and ability/disability. The service system should have a platform for the recording and sending of transcripts in-line with national and international regulations The system used for the service should be compatible (and have easy interface) with those used within the NHS such as Microsoft Teams, Cisco WebEx, Google Meet and Zoom. The required service should have the ability to deliver a detailed usage report (weekly/monthly/quarterly/annually) for monitoring, evaluation and audit compliance purposes. Lot 8: In-patient infotainment management system will provide infotainment services to users during their stay as in-patients while undergoing treatment for medical related reasons such as illness, operation and recuperation. The service will include but not be limited to — the provision of in-patient access to informative, educative and entertaining channels beyond those readily available on the traditional Freeview and Freesat services. Medical representative check-in software system will provide a secured platform for communication between authorised personnel within the Trusts/Hospitals and medical representative from their approved suppliers. Lot 10: Bespoke services could be a multi-functional lot that may comprise any of the services in lots 1 to 9 or as may be specified by a client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement).