Provision of a Corporate Housing IT Solution

Tender description

Caerphilly County Borough Council is seeking tender responses from suitably qualified suppliers capable of becoming a strategic partner to the Authority for the Supply and Installation of a Corporate IT Housing System Solution. For information and at the present time the Authority utilizes four different database applications to meet our requirements and to deliver the following services: "Core tenancy information, estate management, tenancy enforcement, supported housing, sheltered housing, housing complaints, empty property management, rent accounting and arrears functions" "Cyclical maintenance, response repair reporting, repair appointments, job costing and management functions" "Asset component information, WHQS compliance and works contract management functions" "Common housing register, allocations and homelessness functions" It is the Council’s intention to encapsulate all of these four different areas into one contract. The strategic partner is therefore required to be capable of driving innovation through the new arrangement during the term of the contract including the delivery of system upgrades and potential delivery of any new products relevant to this service. The Council has a definitive list of system modules that it requires the suppliers proposed system to deliver. Additionally, there is also a list of optional modules which at the present time are not required by CCBC, however the council reserves the right to request the winning supplier to install any of these optional modules either singularly, in multiples or all together at any time during the term of the contract. The Council’s strategy for the implementation of the system is to utilise a three (3) phased system implementation approach to the installation of specific modules in order of importance as follows: System Implementation – Phase 1 Module 1 - Core Property Module Module 2 - Core Person Module Module 3 - Core Tenancy Module Module 4 - Rent Accounting Module Module 5 - Case Management Module Module 6 - Leaseholder Module Module 7 - Void Management Module Module 11 - Garage Allocations Module Module 15 - Tenant Communications & Profiling Module Module 16 - Security Module Module 17 - Storage Module System Implementation – Phase 2 Module 8 - Adaptations Module Module 14 - Self Service Module System Implementation – Phase 3 Module 9 - Repairs Module Module 10 - Asset Management Module Module 12 - Appointments Module Module 13 - Mobile Working Module System Implementation – Optional Modules – As and when or if Required Module 18 - Common Housing Register Module Module 19 - Homeless, Advice, Prevention & Temporary Accommodation Module Module 20 - Private Sector Housing Module Module 21 – Supporting People Housing Module Caerphilly County Borough Council is committed to a performance and evidence-based approach to Social Value. Based on the National TOMs (Themes, Outcomes and Measures) developed by the Social Value Portal, bidders are required to propose credible targets against which performance (for the successful bidder) will be monitored. The National TOMs are available to review at the Social Value Portal (http://socialvalueportal.com/national-toms/) and bidders will also been given access to them as a part of this tender. The TOMs within this tender process have been adapted to reflect the specific needs of the organisation. Please see the link below which explains how the SVP measure social value: https://www.youtube.com/watch?v=SGo7gMitCDQ. Please note that Caerphilly County Borough Council is not being prescriptive as to which TOMs measures are being sought from bidders by way of Social Value proposals and bidders are free to choose those measures that are proportional and relevant to their business and this specific contract. However, a key success factor for bidders will be the ability to deliver against the commitments made. Lot 1: The Council has a definitive list of system modules that it requires the suppliers proposed system to deliver. Additionally, there is also a list of optional modules which at the present time are not required by CCBC, however the council reserves the right to request the winning supplier to install any of these optional modules either singularly, in multiples or all together at any time during the term of the contract. The Council’s strategy for the implementation of the system is to utilise a three (3) phased system implementation approach to the installation of specific modules in order of importance as follows: System Implementation – Phase 1 Module 1 - Core Property Module Module 2 - Core Person Module Module 3 - Core Tenancy Module Module 4 - Rent Accounting Module Module 5 - Case Management Module Module 6 - Leaseholder Module Module 7 - Void Management Module Module 11 - Garage Allocations Module Module 15 - Tenant Communications & Profiling Module Module 16 - Security Module Module 17 - Storage Module System Implementation – Phase 2 Module 8 - Adaptations Module Module 14 - Self Service Module System Implementation – Phase 3 Module 9 - Repairs Module Module 10 - Asset Management Module Module 12 - Appointments Module Module 13 - Mobile Working Module System Implementation – Optional Modules – As and when or if Required Module 18 - Common Housing Register Module Module 19 - Homeless, Advice, Prevention & Temporary Accommodation Module Module 20 - Private Sector Housing Module Module 21 – Supporting People Housing Module Caerphilly County Borough Council is committed to a performance and evidence-based approach to Social Value. Based on the National TOMs (Themes, Outcomes and Measures) developed by the Social Value Portal, bidders are required to propose credible targets against which performance (for the successful bidder) will be monitored. The National TOMs are available to review at the Social Value Portal (http://socialvalueportal.com/national-toms/) and bidders will also been given access to them as a part of this tender. The TOMs within this tender process have been adapted to reflect the specific needs of the organisation. Please see the link below which explains how the SVP measure social value: https://www.youtube.com/watch?v=SGo7gMitCDQ. Please note that Caerphilly County Borough Council is not being prescriptive as to which TOMs measures are being sought from bidders by way of Social Value proposals and bidders are free to choose those measures that are proportional and relevant to their business and this specific contract. However, a key success factor for bidders will be the ability to deliver against the commitments made.