Knowledge Hub - rapid discovery/alpha

Tender description

Why the Work is Being Done The Centre for Digital Public Services is a new arm's-length body funded by Welsh Government that aims to transform the design and delivery of digital public services in Wales. We are looking for a supplier to work with us to help us understand the user needs of public sector leaders and staff in terms of their knowledge around digital and innovation projects and common service standards and to help develop an MVP or alpha of a product to curate and share that knowledge. Problem to Be Solved We are looking for a supplier to help us understand the needs of all public sector staff across Wales helping them to have a wider and deeper understanding of: * current digital transformation activities in Wales and elsewhere * examples of best practice (and worst practice) * an MVP product to curate and hold this information * cross sector service standards around digital transformation in a Welsh context. There are other examples of knowledge hubs in Wales and these should be explored as part of this work. There is a need to test existing service standards and whether these are appropriate and could be signed up to across the Welsh public sector. Who Are the Users The devolved Welsh public sector including Welsh Government and its organisations, NHS Wales and Local Government. Early Market Engagement Work Already Done The Centre is still being set up to deliver the alpha phase so work has not started on this requirement and there is no incumbent supplier. A high-level discovery was done last year which identified a number of themes. See https://docs.google.com/document/d/10xx4Iz8fY5MTGQv4rcaXn017HhcrQz1GYqFF7YkrEjg/ for more information on the background to the creation of the Centre. Existing Team The Centre is being established. There is a: * Chair of the Centre * Business Director * Programme Delivery Manager (being appointed) The Centre and the team will be expected to work with: * other suppliers * the devolved Welsh public sector including local government, NHS Wales and Welsh Government * external organisations based in Wales Current Phase Alpha Work Location The Centre for Digital Public Services has an all-Wales remit. We expect that this team can be delivered remotely for the foreseeable future making extensive use of video conference technologies. Depending on guidance and circumstances during these unprecedented times, the Centre plans to take physical office space in Ebbw Vale, South Wales. The Business Director and Chair are both based in South Wales. Working Arrangments We expect this work will be done remotely for the foreseeable future. Should official guidance change during the duration of this engagement, you may be expected to attend meetings across Wales. Security Clearance At minimum a security clearance at Baseline Personnel Security Standard (BPSS) will be required. Additional T&Cs Skills & Experience have experience of having successfully delivered rapid discoveries/alpha projects have experience of defining and structuring a Minimum Viable Product (MVP) have experience of working on agile projects as part of a multidisciplinary team have deep experience of digital transformation work in public and private sectors around the world have experience of coaching and supporting senior public sector leaders to understand ‘digital’ and transformation have experience of producing tools or products which help people understand digital transformation have experience of managing successful delivery within a complex multi organisation landscape have experience of developing standards and principles to support and underpin service delivery have experience of prototyping and testing with users and stakeholders Nice to Haves evidence of having successfully delivered a discovery/alpha using remote collaboration and communication tools evidence of how you work in the open evidence of having worked with local or national governments No. of Suppliers to Evaluate 5 Proposal Criteria Your proposed team and their roles Your approach and methodology How your approach will help us meet our needs Your proposed timeframes Costs Your approach to risks and the mitigations Cultural fit (see criteria below) Case study (as part of your presentation) of having supported digital transformation with a local or national government Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Share your work frequently, openly, honestly and constructively challenging preconceptions Challenge the status quo Payment Approach Capped time and materials Assessment Method Case study Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range up to £120,000 plus vat