Interpretation services

Tender description

Crown Commercial Service (CCS) as the authority intends to put in place a pan government collaborative agreement for the provision of Language Services to be utilised by Central Government Departments and all other UK public sector bodies, including local authorities, health, police, fire and rescue, education and devolved administrations. The lotting structure of this framework will be determined as a result of the market engagement. The provision of a managed service throughout the United Kingdom. The scope of this lot will enable contracting authorities to select 1 or more services within the remit of the lot to be delivered by a single supplier on a national scale. The services will include: • translation services • transcription service • telephone interpretation services • video interpretation services • face to face interpretation (spoken and non-spoken). The provision of written translation, transcription and ancillary services throughout the United Kingdom. The scope of this lot will enable contracting authorities to select 1 or more services within the remit of this lot to be delivered by a single supplier on a national scale. The services required will include the translation and transcription of: — advisory/guidance and instruction documents, — correspondence and information leaflets, — technical, scientific, legal, medical, financial or any other specialist category, — verbatim (word for word), — artwork, design, illustration and typesetting, — proofreading, — multimedia and e-learning, — Campaign collateral, — website localisation, — software localisation; and — audio/video recordings to written text. The supplier may be required to deliver any of the services using human and/or computer aided tools. The provision of a spoken telephone interpreting and video language services throughout the United Kingdom. The scope of this lot will enable contracting authorities to select 1 or more services within the remit of this lot to be delivered by a single supplier on a national scale. The services required will include: • the conversion of a spoken language from one language to another, enabling listeners and speakers to understand each other via telephone; • video interpreters who can convert a spoken language from one language to another enabling listeners, viewers and speakers to understand each other. The provision of non-spoken language services throughout the United Kingdom on a regional basis. The regions are as follows: 4a — North East 4b — North West 4c — Yorkshire and the Humberside 4d — East Midlands 4e — West Midlands 4f — East of England 4g — London 4h — South East 4i — South West 4j — Wales 4k — Scotland 4l — Northern Ireland. The scope of this lot will enable contracting authorities to select 1 or more services within the remit of this lot to be delivered by a single supplier on a regional basis. The services required will include: • face to face interpretation • video interpreting • translation service • transcription services. These services are designed to support the communication between deaf and deaf/blind people and others requiring support to access English. The provision of a managed service throughout the United Kingdom and overseas on a regional basis. The regions are broken down as follows: 4a — North East 4b — North West 4c — Yorkshire and the Humberside 4d — East Midlands 4e — West Midlands 4f — East of England 4g — London 4h — South East 4i — South West 4j — Wales 4k — Scotland 4l — Northern Ireland 4m — Overseas The scope of this lot will enable contracting authorities to select 1 or more services within the remit of the lot to be delivered by a single supplier on a regional basis. The services will include: • translation services • transcription service • telephone interpretation services • video interpretation services • face to face interpretation (spoken and non-spoken). The provision of quality assurance on interpreters/translators who operate under a call off via RM6141. The scope of this lot will enable contracting authorities to select 1 or more services within the remit of the lot to be delivered by a single supplier up to a national scale. These services include: • assessment of recording of a face to face booking (audio or video): • assessment of a live booking in person (spoken) • assessment of a live booking in person (non-spoken) • telephone and video interpretation • assessment of a telephone interpretation • assessment of a video interpretation (spoken) • assessment of a video interpretation (non-spoken) • video role play assessments • assessment of a spoken language interpreter • assessment of a non-spoken language interpreter.