Discovery / Alpha Squad

Tender description

Why the Work is Being Done The Centre for Digital Public Services is a new arm's-length body funded by Welsh Government that aims to support the transformation of the design and delivery of digital public services in Wales. We are looking for a small squad to join the Centre to run an 8 week rapid discovery/alpha project for a new digital service. The specific service is still being decided, but the user journey will ideally straddle multiple public sector organisations such as Welsh Government, the NHS and local government. Problem to Be Solved Last year's discovery phase for the Centre identified a lack of skills across the Welsh public sector to deliver digitally transformed services using agile delivery techniques and user centred/service design approaches. We're looking for a small squad/team to help us show, through rapid research and prototyping, what can be done using service design, research and agile methodologies. Who Are the Users This is yet to be confirmed and will depend on which public service(s) is selected for this discovery/alpha squad to work on. Early Market Engagement Work Already Done The Centre is still being set up so work has not started and there is no incumbent supplier. A high-level discovery was done last year which identified a number of themes. See https://docs.google.com/document/d/10xx4Iz8fY5MTGQv4rcaXn017HhcrQz1GYqFF7YkrEjg/ for more information on the background to the creation of the Centre Existing Team The Centre is being established. There is a: * Chair of the Centre * Business Director * Programme Delivery Manager (being appointed) The Centre and the team will be expected to work with: * other suppliers * the devolved Welsh public sector including local government, NHS Wales and Welsh Government * external organisations based in Wales Current Phase Discovery Work Location The Centre for Digital Public Services has an all-Wales remit. We expect that the squad can be delivered remotely for the foreseeable future making extensive use of video conference technologies. Depending on guidance and circumstances during these unprecedented times, the Centre plans to take physical office space in Ebbw Vale, South Wales. The Business Director and Chair are both based in South Wales. Working Arrangments We expect this work will be done remotely for the foreseeable future. Should official guidance change during the duration of this engagement, you may be expected to attend meetings across Wales. Security Clearance At minimum a security clearance at Baseline Personnel Security Standard (BPSS) will be required for all members of the team/squad. Additional T&Cs Skills & Experience Have experience of successfully delivering rapid or compressed discovery/alpha phases Have experience of defining and structuring a Minimum Viable Product (MVP Have experience of working on agile projects as part of a multidisciplinary team Have experience of delivering user journey mapping and/or service blueprinting Have experience of working with public sector teams, particularly those with no or limited experience of agile and discoveries Have experience of turning research data into clear findings to inform what you build Have experience prototyping in code and testing with users and stakeholders Have experience of transferring knowledge to internal staff Nice to Haves provide evidence of establishing remote working practices provide evidence of how you work in the open provide evidence of producing tangible outputs and not just research reports No. of Suppliers to Evaluate 5 Proposal Criteria Your proposed team and their roles Your approach and methodology How your approach will help us meet our needs Your proposed timeframes for the work Costs Your approach to risks and their mitigations Cultural fit criteria below A case study (as part of your presentation) of having delivered a rapid prototype based on user-centred design methods Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Share your work frequently, openly, honestly and constructively challenging preconceptions Challenge the status quo Payment Approach Capped time and materials Assessment Method Case study Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range up to £190,000 + vat