General public services

Tender description

1 000 000 000.00 Future Supplier Services (FSS) is a strategic buying programme to procure a variety of Visas and Citizenship (V&C) Directorate operations. Its remit therefore covers the definition of requirements, running the procurements to deliver those services as well as mobilising those contracts and delivering them into business as usual operations. The areas that this covers include but are not limited to: • visa outsourcing and technology providers; • app developers; • contact centre services; • ID solutions/biometrics; • integration services; • verification services; • AI and big data processing and analysis. Secure testing and payment solutions are areas that will be considered separately to this event. Due to significant changes to service delivery models and the way in which technology has evolved since the current contracts for some of these services were previously let, V&C has tasked FSS to consider how services can be streamlined to improve the customer journey whilst maximising value and efficiency.