IT services: consulting, software development, Internet and support

Tender description

The core business objective is to provide a modern SaaS solution, efficient and customer friendly service desk experience for employees and student which will: • unify Professional Service Department service desks under one system, giving staff and students a ‘one stop shop’ for all issues and requests; • provide business intelligence and reporting; • provide automation of processes and workflows; • reduce reliance on manual processes; • allow all data on a member of staff or a student to be reported on to enable a single ‘vista’ of information across all service areas; • provide integration with other university systems and databases to reduce duplication of data entry and reduced risk of inaccuracy; • provide staff and students with an outstanding self-service experience. The core business objective is to provide a modern SaaS solution, efficient and customer friendly Service Desk experience for employees and student which will: • unify Professional Service Department service desks under one system, giving staff and students a ‘one stop shop’ for all issues and requests; • provide business intelligence and reporting; • provide automation of processes and workflows; • reduce reliance on manual processes; • allow all data on a member of staff or a student to be reported on to enable a single ‘vista’ of information across all service areas; • provide integration with other university systems and databases to reduce duplication of data entry and reduced risk of inaccuracy; • provide staff and students with an outstanding self-service experience.