Telemetry and terminal equipment

Tender description

Thames Water Utilities Ltd intends to award one or more agreements for the provision of goods and services on the remote telemetry framework. This will apply across all Thames Water regions and bidders can apply for one or more lots. The lots being offered are: Lot 1a. Supply and Support services of main RTUs Lot 1b. Supply and Support services of small RTUs Lot 2. Supply and support services of enhanced pumping station RTUs Lot 3a. Support services of existing estate — Brodersen units Lot 3b. Support services of existing estate — Xylem units Lot 3c. Support services of existing estate — Rockwell Units We reserve the right to: (i) not award one or more lots/sub lots; (ii) award all/multiple lots/sub lots to a single supplier. The initial term of the framework agreement will be 3 years with an option to extend up to a maximum of 8 years subject to assessed performance. Supply of RTUs capable of providing supervisory monitoring and control of all Thames Water assets and sites by communicating with ClearSCADA based Regional SCADA systems using WITS DNP3 over real time telecoms including ADSL and GPRS; in dual path as well as single path configurations. Capable of being configured for peer to peer communications between RTU’s independent of Thames Water’s central services. Capable of being configured for complex process control and complex signal processing. Available in a range of sizes typically 20 to 200 physical digital inputs and capable of communicate with Rockwell PLC’s using DF1 and Ethernet comms. Mains powered with battery backup and environmentally suitable for installation within kiosks in the Thames Water region. Support services The provision of second tier support, with first tier routine maintenance and fault finding/rectification by others. Second tier support would typically include and may not be limited to: • 24/7 telephone technical support for all RTU components (eg modems) as well as OEM components; • next day on site attendance; • provision of component upgrade path (fully compatibility tested with installed base and user specific solutions) as components become ‘no longer available to purchase’; • investigation and resolution of software/firmware and hardware issues; • provision of regular software/firmware bug fixes/upgrades (installed by others); • technical support of the production of user specific solutions (including ensuring compatibility with installed base and future upgrades); • training services (both end user, maintainer and installer); • spares holding. Supply of RTUs capable of providing supervisory monitoring only of small Thames Water assets and sites by communicating with ClearSCADA based Regional SCADA systems using WITS DNP3 over real time mobile telecoms including GPRS as single path configuration. Capable of being configured for simple signal processing. Available in a range of sizes typically 4 to 8 physical digital inputs. Mains powered with battery backup and environmentally suitable for installation within kiosks in the Thames Water region. Support services The provision of second tier support, with first tier routine maintenance and fault finding/rectification by others. Second tier support would typically include and may not be limited to: 24/7 telephone technical support for all RTU components (eg modems) as well as OEM components Next day on site attendance Provision of component upgrade path (fully compatibility tested with installed base and user specific solutions) as components become ‘no longer available to purchase’ Investigation and resolution of software/firmware and hardware issues Provision of regular software/firmware bug fixes/upgrades (installed by others) Technical support of the production of user specific solutions (including ensuring compatibility with installed base and future upgrades) Training services (both end user, maintainer and installer) Spares holding. Supply of RTUs capable of providing supervisory monitoring and control of Thames Water pumping station sites by communicating with ClearSCADA based Regional SCADA systems using WITS DNP3 over real time telecoms including ADSL and GPRS; in dual path as well as single path configurations. Capable of performing advanced control and optimisation pumps and pumping stations to improve/maximise pump efficiency and pumping station availability. Capable of being configured for complex signal processing. Available in a range of sizes typically 3 to 6 pumps. Mains powered with battery backup and environmentally suitable for installation within kiosks in the Thames Water region. Support services The provision of second tier support, with first tier routine maintenance and fault finding/rectification by others. Second tier support would typically include: 24/7 telephone technical support for all RTU components (e.g. modems) as well as OEM components Next day on site attendance Provision of component upgrade path (fully compatibility tested with installed base and user specific solutions) as components become ‘no longer available to purchase’ Investigation and resolution of software/firmware and hardware issues Provision of regular software/firmware bug fixes/upgrades (installed by others) Technical support of the production of user specific solutions (including ensuring compatibility with installed base and future upgrades) Training services (both end user, maintainer and installer) Spares holding. Support services for existing Brodersen units across the TW estate: The provision of second tier support, with first tier routine maintenance and fault finding/rectification by others. Second tier support would typically include: 24/7 telephone technical support for all RTU components (e.g. modems) as well as OEM components Next day on site attendance Provision of component upgrade path (fully compatibility tested with installed base and user specific solutions) as components become ‘no longer available to purchase’ Investigation and resolution of software/firmware and hardware issues Provision of regular software/firmware bug fixes/upgrades (installed by others) Technical support of the production of user specific solutions (including ensuring compatibility with installed base and future upgrades) Training services (both end user, maintainer and installer) Spares holding. Support services for the existing Xylem units across the TW estate: The provision of second tier support, with first tier routine maintenance and fault finding/rectification by others. Second tier support would typically include: 24/7 telephone technical support for all RTU components (eg modems) as well as OEM components Next day on site attendance Provision of component upgrade path (fully compatibility tested with installed base and user specific solutions) as components become ‘no longer available to purchase’ Investigation and resolution of software/firmware and hardware issues Provision of regular software/firmware bug fixes/upgrades (installed by others) Technical support of the production of user specific solutions (including ensuring compatibility with installed base and future upgrades) Training services (both end user, maintainer and installer) Spares holding. Support services for the existing Rockwell units across the TW estate: The provision of second tier support, with first tier routine maintenance and fault finding/rectification by others. Second tier support would typically include: 24/7 telephone technical support for all RTU components (eg modems) as well as OEM components Next day on site attendance Provision of component upgrade path (fully compatibility tested with installed base and user specific solutions) as components become ‘no longer available to purchase’ Investigation and resolution of software/firmware and hardware issues Provision of regular software/firmware bug fixes/upgrades (installed by others) Technical support of the production of user specific solutions (including ensuring compatibility with installed base and future upgrades) Training services (both end user, maintainer and installer) Spares holding.