Service Delivery B - Package 2 – (Delivery & Product Management, Agile Coaching - Manchester)

Tender description

Why the Work is Being Done The Teacher Recruitment and Retention Strategy, published in January 2019, sets out the government's priorities for making sure a career in teaching continues to be attractive, sustainable and rewarding. The growing number of pupils of secondary school age means that we need even more teachers in a competitive labour market, particularly in subjects such as maths, science and modern foreign languages. At the same time, we are losing more teachers from the profession than we can afford. This requirement covers three major projects: Claim Additional Payments for Teaching: aims to increase recruitment and retention of teachers by providing a way for teachers to claim financial incentives. The Get into Teaching Service: aims to build a relationship with potential teachers based on their needs, their readiness to apply and the context of their lives, supporting them to explore what it means to be a teacher and helping them to make a successful application for teacher training. Trainee Teacher Data Service: reviewing how we use our data that supports trainee funding of bursaries, awarding qualified teacher status for those who successfully meet the teacher standards and to publish national statistics. Other projects within these programme areas may arise. Problem to Be Solved The Claim Additional Payments for Teaching Service was introduced to enable the Department for Education (DfE) to pay retention payments to teachers directly (this part of the service has been delivered). The DfE also needs to have confidence that claimants meet the eligibility criteria and ensure payments are made to eligible teachers, minimising the burden placed on teachers and schools. Early Career Payments (ECPs) will be part of the service and will enable teachers to apply for retention payments. This needs to be available by September 2021. The Get Into Teaching Service needs to inspire people to recognise their teaching potential; to deliver a well-supported, seamless journey to enable people to start their teaching journey; and to build a more positive perception of the teaching profession. The Trainee Teacher Data Service is looking to simplify how we collect, collate and present trainee teacher data. Who Are the Users Each of our services include multiple identified users, each with their own set of journeys. These users include but are not limited to: As a potential teacher, I need to make an informed decision about whether the career is for me and make a successful application for initial teacher training. As a Teacher, I need to be able to apply for a retention payment so that I can receive a payment for which I am eligible. As a DfE manager, I need data on user engagement and success so that I can make strategic decisions on teacher recruitment. Early Market Engagement We held a Pre-Market Engagement event on 6th February 2020 to provide all suppliers with background on the requirements and gain early feedback on our proposed route to market. The information shared during the event and subsequent Questions and Answers are available here: Pre-Market Engagement - https://drive.google.com/file/d/16ooPTjesoj_0o_S16sXHPO3ukEJVwqTz/view?usp=sharing Questions and Answer - https://drive.google.com/file/d/1SvjLSk-Y7wp0RWtl-r40RigCznLMloY5/view?usp=sharing Work Already Done Get Into Teaching is in Public Beta - https://getintoteaching.education.gov.uk/ Claims Additional Payments - https://www.gov.uk/government/publications/additional-payments-for-teaching-eligibility-and-payment-details Existing Team The Teacher Services programme consist of multidisciplinary agile delivery teams, which include contractors and permanent DfE staff. There are other Service Delivery Teams working on associated digital services as part of the wider programme with whom the successful supplier will need to work. Typical team size (for a product team) is up to 10 with a skill mix such as product managers, delivery managers, business analysts, developers, policy designers, user research, Technical Architect & DevOps. and design professionals. Current Phase Not applicable Work Location The primary location is Manchester, travel may be required to other DfE UK offices, particularly London. For the duration of restrictions on movement due to COVID-19, all teams are expected to work and collaborate remotely. Working Arrangments We operate a standard agile methodology: daily stand-ups, sprint planning, sprints, retrospectives, show and tells. The supplier will lead by being a role model in agile working. Exact milestones will be determined post appointment with weekly updates detailing achievements and any issues that may impact timescales or cost. To improve DfE internal capability, build and support the applications/services, knowledge transfer and coaching will be a requirement for each Statement of Work (SoW). A SoW will be completed to outline the working arrangements, outcomes and deliverables expected for each engagement. Security Clearance DfE will require the representatives of the suppliers to have Baseline Personnel Security Standard (BPSS). There may be a requirement for some of the work to have a higher level of security clearance. Where this is needed it will be detailed in the Statement of Work. Additional T&Cs The standard Framework and Call Off Terms and Conditions. https://www.gov.uk/guidance/terms-and-conditions-of-digital-marketplace-frameworks https://www.gov.uk/government/publications/digital-outcomes-and-specialists-4-call-off-contract Variant bids are not permitted. All expenses must be pre-agreed and comply with DfE standard Travel and Subsistence policy, Primary work location stated in SoW will not attract expenses. Contract and Vendor Management will form a key part of governance and suppliers will be expected to co-operate in a manner that fosters healthy working relationships and quality delivery. Skills & Experience Demonstrate recent experience and knowledge of providing services, in line with the summary of work, to develop solutions that are compliant with GDS service standards or equivalent. Detail recent experience of delivering products and services successfully through discovery to public beta agile phases. Detail recent experience of using a range of service delivery agile tools, methodology and techniques in accordance with standard Agile best-practice. Detail recent experience of providing services to manage and plan projects in a complex digital service programme environment to meet strategic objectives. Detail recent experience of providing services to identify risks and provide innovative solutions to unblock issues. Detail recent experience of effective stakeholder engagement and facilitation to support decision making and ensure buy-in. Detail recent experience of providing services to contribute to effective project budget management and monitoring projected budgets against expenditure. Detail recent experience of working with multidisciplinary, mixed civil servant and managed service teams of specialists working to common service outcomes. Detail recent experience of providing Agile coaching services to help build internal service capability. NOTE for advisory purposes: 1: Special characters, commas and punctuation marks must only be used in accordance with standard English. 2: Any bidder that uses any form of non-standard English or internet web links to circumnavigate word limits: a) shall be non-compliant and b) shall be excluded from further consideration. Nice to Haves Detail recent experience of passing the GDS service assessment process or equivalent. Detail recent experience of implementing best practice in new product or service development to plan and put into operation service improvements NOTE for advisory purposes: 1: Special characters, commas and punctuation marks must only be used in accordance with standard English. 2: Any bidder that uses any form of non-standard English or internet web links to circumnavigate word limits: a) shall be non-compliant and b) shall be excluded from further consideration. No. of Suppliers to Evaluate 3 Proposal Criteria Detail recent experience of providing services for a digital transformation programme at different agile project phases –your answer must include Discovery, Alpha, Beta Build, Public-Beta and Live (including GDS Assessment). Evidence of providing services with extensive expertise of early project scoping, developing roadmaps, high-level themes, epics and user stories, maintaining the product backlog using appropriate tools, ensuring it is prioritised. Demonstrate how you will provide services to coach and mentor across all management levels within an organisation with the objective of improving product/service delivery outcomes and performance. Demonstrate how you will translate user stories and proposing design approaches or services to meet user needs, managing competing priorities. Demonstrate your approach to deploying resources in multi-vendor teams at customer locations, specifically for North West England and, via remote working. Provide an overview of your business structure, its operating model and how skilled resources will be provided in a timely way. Demonstrate your ability to mobilise up to 20 of each service management capability with required security clearances, allowing scalability to accommodate new requirements and/or changes within the delivery pipeline. Provide details of your on/off - board processes during different phases of an agile project and how you will quickly understand user needs to maintain continuity. Describe how you will achieve and maintain value for money during the life of the contract, Cultural Fit Criteria Describe how you will reinforce a culture of service and continuous improvement in all teams. Describe how you will work transparently and collaboratively with the project teams and seek actionable feedback to resolve any issues quickly and efficiently Describe your methodology for training, coaching and knowledge transfer throughout the term of the contract Describe how you will help the DfE build our in-house capability to manage and support cloud services. For information about the Teacher Services Culture, see - https://drive.google.com/file/d/1AW3PIPOq3_KGz36L3tFFhLx9EHbj0TVo/view?usp=sharing Payment Approach Capped time and materials Assessment Method Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range up to £2,4million excl. of vat