Emergency Repairs Call Handling Service
Details
- Value
- GBP 220,000
- Topic
- Radio, television, communication, telecommunication and related equipment
- Published
- 6 January 2020
- Submission
- 7 February 2020
- Source
- ContractsFinder
Tender description
The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures. Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative. Please view this advert and any relevant documentation under the following link: https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True
Timeline
- Completed: Tender published6 January 2020Current notice
- Completed: Submission date7 February 2020
About the buyer
Leicester City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32000000 · Radio, television, communication, telecommunication and related equipment
- 32500000 · Telecommunications equipment and supplies
- 79510000 · Telephone-answering services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leicester-city-council.gov |
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