IT services: consulting, software development, Internet and support

Tender description

The Police and Crime Commissioner for Cheshire (the ‘PCC’) and the Chief Constable of Cheshire (CC) are working on a Business Services Futures Programme that will require a supplier to provide a solution, or combination of systems, which can provide the following: - Finance and Procurement, - Purchase to Pay, - HR, - Reporting, - Payroll Service, - Self Service including mobile working, - Distribution and Logistics. The solution will need to have the ability to interface/integrate with critical systems such as: duty management, force control, operational training. The PCC and CC are looking to establish a Framework Agreement for this solution which may be utilised by the specifically named parties in the future. The PCC and CC are open to expressions of interest from all suppliers including consortia. The requirements include but are not restricted to the following: - Reporting – PCC & CC requires data contained within systems to be extracted and used within its existing reporting infrastructure so that it can support the provision of real time data and analytics that provides the right information, to the right people, at the right time. The PCC & CC will not utilise bespoke or separate reporting systems operating directly over source systems. This is to ensure that data is incorporated within its existing reporting infrastructure so that its use can be maximised and it can be analysed with other operational and non-operational data. - Stringent security measures will be required to ensure the confidentiality, availability and integrity of all aspects of the solution (and service wrap) for data up to and including official-sensitive. The Force is comfortable with cloud-based solutions, where the necessary security controls are in place. - A solution that has the ability to be hosted in the cloud but on premise will be considered. - A solution that is integrated/interfaced to meet current and future needs providing better, streamlined systems, aligning with the Cheshire Constabulary strategic objectives for Business Services Futures Programme. - Solution and integration services to configure, implement and support the solution. - A solution that is fit for purpose for at least 10 years after implementation, that can be adapted to meet future needs as and when business or legislative requirements dictate. - The solution must be scalable to meet increasing demanding which could be brought about by additional parties joining the framework and/or increased transactional volumes. - A solution that interfaces with other systems currently in use within the Constabulary and it must be sufficiently flexible to meet any future interface requirements. - A solution that has a self-service offering that is intuitive and user friendly. - Meet the business needs and support integrated end to end processes. -Deliver exceptional value for money whilst reducing any risk to the PCC and the CC. - We are interested in the solution’s compatibility with the use of robotics and/or automation. - Managed Support – we are interested in all the different support models the supplier can offer. The Supplier will be responsible for: - the overall definition and design of the technology solution in support of the business vision; - assistance and advice with the transition of the systems, both new systems and any legacy systems which may also include data cleansing and migration; - assistance and advice with the establishment of the roles and responsibilities for on-going support and maintenance including the provision of training and support materials; - suppliers will be required to provide licencing details, however, the PCC and CC will retain the right to licence directly with the licence provider; - suppliers will be required to provide details of hardware and software requirements. The PCC and CC will retain the right to purchase these through existing agreements; - the PCC and CC may require a managed service post implementation for some or all of the modules; - the PCC and CC may wish to host the system in house however; suppliers must be able to offer the option of a hosted solution; - the supplier must be able to use ITIL based processes & industry based best practice. The PCC and CC is keen to understand the level of interest in this opportunity and therefore will be holding a market engagement event 7 May 2020 10.00 – 13.00, at which all interested parties will have an opportunity to learn of the PCC's and CC’s strategic aims and the objective of this particular procurement. The market engagement event is being held virtually due to the current pandemic. The event will consist of an overview of the programme requirements.