Facilities management services

Tender description

London Metropolitan University (‘LMU’ or ‘the University’) seeks proposals for provision of hard FM, soft FM, lift maintenance and ad-hoc/ancillary facilities management services under a total FM and integrated service model. The University requires the provision of hard and soft FM services potentially including (but not limited to) the following services: — hard FM management, helpdesk and CAFM for all FM services, building maintenance, minor works, lift maintenance, — Soft FM management, grounds maintenance, helpdesk, ad-hoc and related security, cleaning, waste management, pest control. The primary aim of the procurement is to consistently deliver high quality standards of service across the University’s campuses and related facilities, with service delivery practices and methodologies which can be monitored and measured accordingly. We seek a TFM service provider with strong customer focus who is able to work collaboratively with the University and deliver value for money, innovative service solutions and continuous improvement. The successful contractor may be required to scale service provision for reasons related (but not limited to) changes in campus configuration, gross floor area and/or University service requirements over the contract period. Expressions of interest are invited from candidates who should complete the selection questionnaire and who will need to demonstrate competency and experience in managing similar contract requirements, and the ability to procure the appropriate supply chain as principal contractor. Further details of this procurement are set out in the SQ and ITT on the In-tend website referred to in Section I.3) above.