Information technology services

Tender description

Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots: Lot 1 — IT Managed Services Lot 2 — On-Site Helpdesk Personnel Note: Lot 1 also includes the upgrade of Enable Ireland’s data centre and a review of Enable Ireland’s migration to the cloud. The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer. • National data centre • Office 365 • Intranet • Software support • Citrix • System Administration • Network support • Security services • Data backups • Support and maintenance services • Service management. In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below: • Data centre upgrade • Hardware upgrade • Backup system replacement • Migration to cloud review. Enable Ireland requires two Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users. The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.