‘DevOps as a Service’ – Evolution of Business Delivery and Support for Cloud Tooling EBSA Platform

Tender description

Why the Work is Being Done The HO has several enterprise-scale Cloud Tooling Platforms - a collection of cloud services, commodity products and bespoke frameworks built on the public cloud, that enable HO DDaT portfolios to deliver high quality digital services to the HO and its customers. Deliver the ‘evolution, business delivery, support of cloud tooling platforms’ providing; strong architecture, engineering leadership capability; accountable for platform design, infrastructure integration of services; gaining approval of new tooling platforms through HO Technical Design Authority; driving ongoing tooling, process innovation, continuous industry improvements making operational efficiencies and reduce costs. Problem to Be Solved To prevent an ever-increasing landscape of cloud service offerings, open source products as well as commercial tools and services on the market being adopted across the Home Office across multiple supply bases. Continuing with this approach will create an even more vast and varied landscape which are technically not required, producing additional cost. This cloud tooling platform needs a strong architecture and engineering capability to maximise efficiency and minimise costs. Who Are the Users Users across the HO Digital Data Technology (DDaT) programme including ITP (Immigration Transition Programme), HM Passports Office (HMPO) Digital Services at Border Programme (DSAB) and other Borders Immigration and Citizenship programmes and wider HO and government agencies need to secure UK borders, and detect criminal behaviour. Early Market Engagement Work Already Done Cloud Tooling Platforms are in development. Industry leading technologies have been selected to create a Cloud Tooling Platform that empowers project teams to build, deploy and operate products throughout the full product lifecycle using the provided platform tooling services; provides as much of a self-service experience to project teams as possible for common needs; and is constantly evolving to maximise efficiency and minimise costs. Existing Team It should be noted that there is an incumbent supplier, who will have the same opportunity to bid as every other supplier on the Framework. The Supplier will be undertaking these activities in a multi-disciplinary / multi-vendor environment. We anticipate that the contracted supplier will develop strong collaborate working relationships with the existing Home Office DDaT portfolio teams and with the other suppliers supporting Home Office DDaT with whom the supplier will work. Current Phase Not applicable Work Location The Supplier will be predominantly based at Home Office premises within Croydon, but may be required to attend alternative Home Office locations and alternate/ offsite working locations as necessary. Working Arrangments Resources will work to standards and practices set by GDS and Home Office Teams, as part of existing delivery teams focused on specific outcomes. On-site delivery partner resources will conform to HO policies & procedures. For on-site based requirements, resources are likely to be required on site Mon–Fri or a number of days to be confirmed. Approximate hours are 09:00–18:00. The Home Office has a strategy of Smarter Worker, at the discretion of the Senior Leadership Team. Expenses will conform to Home Office policies and will not be payable within the M25. Home to office expenses will not be considered. Security Clearance Provider personnel (and sub-contractors) must comply with HMG Baseline Personnel Security Standard (BPSS) as a minimum, and CTC clearance to work in HO buildings. There may also be a requirement for some postholders to undergo SC clearance, if not already held and, in limited circumstances, DV clearance. Additional T&Cs Travel and accommodation payable outside M25 when pre-approved and in line with HO T&S policy. Subsistence will not be paid Exit Activities Rate cap - daily rates over £1000 will not be accepted and will render a bid non-compliant SFIA 7 level resource is excluded (exceptional circumstances will be considered) SFIA 6 level resource is excluded for 'hands on' delivery roles Skills & Experience Provide: Details of recent (within the last 2 years) experience of designing, building and operating an enterprise scale Cloud Tooling Platform on AWS. Details of recently implementing mature cost optimisation techniques on public cloud Details of recently driving lean methodologies in the delivery of 'DevOps as a Service' that aspires to optimise efficiency and the removal of unnecessary overheads Details of recent experience of delivering continuous improvement of security controls on a cloud tooling platform against security risk assessments Details of recent experience of placing a delivery team with experience of setting up enterprise scale performance monitoring and alerting tools. Details of recently supporting continuous delivery of projects deploying services onto a centrally managed cloud tooling platform, including: network boundary controls; allocation of cloud resources, object storage, VPCs, subnets, namespaces Details of recently providing operational support of cloud tooling platform, including: incident management; change management; problem management; application and infrastructure management; security management; running operational procedures; collaborative tooling support Details of recently providing resources with at least 3 years’ experience and practical knowledge of continuous delivery and improvement of cloud tooling services on AWS including: infrastructure build pipelines; containerisation platforms; development tooling; environment build tooling; host management tooling; environment management tooling; security management tooling; collaborative tooling; test tooling Nice to Haves Evidence of resources that have existing SC clearance that will support the speeding up of on-boarding teams Demonstrate experience of handing over products to another team, including service transition No. of Suppliers to Evaluate 5 Proposal Criteria T1(a) - How will you manage the work and maintain quality? - 5% T1(b) - How will you quickly identify resources and on-board them on site and on the start date? - 5% T1(c) - What is your approach to transition and handover from the incumbent? - 5% T1(d) - How will you adopt the approach/solution, allowing for ongoing support and further development? - 5% T1(e) - How will you enhance the methodology and offer opportunities for improvement? - 5% T2 - Describe your organisation and team capability and knowledge of the technology required to deliver the service - 10% T3(a) - Identify the key team roles and proposed team members - 3% T3(b) - Describe your proposed team structure - 3% T4 - Describe how you would add value to individual project teams on EBSA and the wider Home Office (do not discuss pricing) - 6% T5 - Presentation (shortlisted bidders only) - 10% P1 - Whole life cost (broken down by year) - 30% P2(a) - Overall Average Day Rate (total cost divided by number of staff days required) - 10% P2(b) - Rate card (not evaluated) P2(c) - Breakdown of staff days by SFIA Level and daily rate (not evaluated) C1 - Cultural fit - 5% Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Application of Agile Principles Ability to add value Payment Approach Capped time and materials Assessment Method Evaluation Weighting Technical competence 55% Cultural fit 5% Price 40% Questions from Suppliers No questions have been answered yet Budget range