Communication and multimedia software package
Details
- Supplier(s)
- EdgeTier
- Value
- EUR 330,000
- Duration
- 3 years
- Topic
- Communication and multimedia software package
- Published
- 13 March 2020
- Source
- TedNotices
Tender description
Request for tenders for the provision of a Webchat Platform to the Department of Foreign Affairs and Trade Passport Service. In summary, the services comprise: A cloud based webchat solution for the customer service hub within the passport service. The goals of this tender are: — to deliver a webchat Solution which enables the recording, tracking, and reporting of customer queries; — enables the development of canned responses for high volume query types, providing consistency in service delivery. Request for tenders for the provision of a Webchat Platform to the Department of Foreign Affairs and Trade Passport Service. In summary, the services comprise: A cloud based webchat solution for the Customer Service Hub within the Passport Service. The goals of this tender are: — to deliver a webchat solution which enables the recording, tracking, and reporting of customer queries; — enables the development of canned responses for high volume query types, providing consistency in service delivery.
Timeline
- Completed: Award date19 February 2020
- Completed: Award published13 March 2020Current notice
- Completed: Contract expiry date3 February 2023
About the buyer
Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48500000 · Communication and multimedia software package
- 48510000 · Communication software package
- 72000000 · IT services: consulting, software development, Internet and support
- 72250000 · System and support services
- 72260000 · Software-related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov |
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