Computer-related services

Tender description

Dublin City Council gives notice to invoke Article 32 (b) for a derogation from tendering for the support and maintenance of existing software and hardware for our existing income management system supplied by Capita Business Services Ltd and for new products purchased from Capita Business Services Ltd during the timeframe of the contract. Dublin City Council gives notice to invoke Article 32 (b) for a derogation from tendering for the support and maintenance of existing software and hardware for our existing income management system supplied by Capita Business Services Ltd and for new products purchased from Capita Business Services Ltd during the timeframe of the contract. The scope and specification of the service to be provided includes the following: • a cash receipting system, • an on-line receipting facility, • a multi-lingual facility, • a call centre solution, • the ability to produce bespoke reports, • a fully managed card solution for ‘Chip and Pin’ and ‘Customer not Present’ transactions including responsibility for managing the processing of these transactions with an acquiring bank, • the ability to accept ‘contactless’ payments, • integration with Dublin City Council’s FMS and Debtors Systems, • compatibility with Dublin City Council’s I.T. infrastructure, • compatibility with Dublin City Council’s contracted printers, • strong project management and helpdesk support.