ECLAIMS Technical Support and Development service starting from 1 April 2019

Tender description

Summary of the work Technical Support and Development services for the ECLAIMS service. Expected Contract Length 2 years. Latest start date Monday 11 February 2019 Budget Range Budget range for Support contract between £10000 - £12000 per month over the lifetime of the contract. Additional development and support to be discussed. Why the Work is Being Done ECLAIMS supports administration of the European Regional Development Fund managed by MHCLG. It also supports the administration of the European Social Fund programmes from 2014 to 2020 which is managed by the Department of Work & Pensions (DWP). Problem to Be Solved A supplier who will maintain and develop the platform in collaboration with MHCLG and DWP, using an agile based approach. Who Are the Users Mainly MHCLG and DWP staff along with 3rd parties and grant applicants from local government, social enterprises and other NGO's. Further details on the current service can be found at the using the following link: https://github.com/katyarmstrong/eclaims Early Market Engagement No early market engagement has taken place for this requirement. Work Already Done The ECLAIMS service went live in June 2018. Existing Team MHCLG Digital Delivery team for Product Management, Service Management and Supplier Management. SME's from the core MHCLG and DWP business community. TSO for 1st line help desk support. Current Phase Live Skills & Experience • MarkLogic Database skills • NoSQL database architecture • Orbeon Forms • Xquery • Public sector experience • Proven agile working methods • GDS Service Standards • Jaspersoft reporting • Experience of EU funding and development services Work Location Various locations throughout the UK. Working Arrangments We would like to work collaboratively with the successful supplier. As a result, we would expect the successful supplier to work at an MHCLG office on at least 2 days per week. Ideally this would been in 2 Marsham Street, London, SW1P 4DF but consideration can be given for this to be in other MHCLG offices. Security Clearance BPSS required to access 2 Marsham Street. CTC is required for those working on site in 2 Marsham Street although it is possible that this work may be carried out at other MHCLG offices in the UK. Additional T&Cs All materials/outputs derived from the contract shall be the property of MHCLG. GDPR requirements shall be discussed and agreed with the preferred supplier at the appropriate time. No. of Suppliers to Evaluate 4 Proposal Criteria • Approach and methodology • Team structure • Value for money • Development approach Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Challenge the status quo • Ability to manage challenging and diverse stakeholders. • Share knowledge and experience with other team members Payment Approach Capped time and materials Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers 1. Is there any opportunity for you to extend the application dates, due to the Christmas break ? Having considered our timelines, over the Christmas period, we are pleased to agree to a short extension to our timeline. This is shown below:Launch: 17th DecemberStage 1 evaluations submitted on the DOS portal currently by 23:59 on Monday 31st December. This can be extended to Thursday 3rd January by 23:59 sending responses to Buyer's email address: Mark Froud@communities.gov.uk using excel to confirm word count. 2. Who was responsible for developing the ECLAIMS service? The E-Claims system was originally developed by Marklogic. The current service is delivered by TSO. 3. May I know the count of resource/s anticipated from the supplier? We would like suppliers to tell us what they think is an appropriate team size based on the requirements we have provided. 4. Are you open to a working arrangement with a remote team? Our requirements are covered within the Working Arrangements part of our original requirement. Our expectation is for the successful supplier to be on site in MHCLG’s offices in 2 Marsham Street at least 2 days a week.