Business services: law, marketing, consulting, recruitment, printing and security

Tender description

This PIN is for Market Engagement purposes only. DIT provides an end-to-end service for UK exporters through advisers in the English regions and teams based in British Embassies and High Commissions overseas. Our current domestic International Trade Advisor (ITA) Service is delivered by eight delivery partners over 8 English regions (contracts naturally end in 2020). Following a review DIT is proposing to procure a replacement “Enhanced” service, with improvements that will increase export growth, service additionality, engagement of high potential export businesses (turnover greater than 500 000 GBP), customer satisfaction and ROI per business supported. We are consulting the market on the new enhanced target operating model, which repositions our ITAs to better deliver the export strategy and addresses “lessons learned” in the current model. Lot structures and scope are subject to consultation. Register interest via the email address at 1.3. State “Enhanced ITA” in the email subject. This lot may include provision of account and relationship management to exporters in each region, export strategy and planning advice for exporters, regional market research and advisory. This lot may include administration of export support related grants including review and approval of applications as well as fraud and error prevention. This lot may include national sector research and advisory, developing and maintaining a catalogue of export related service providers (e.g. accountants, lawyers, etc.), service catalogue maintenance, EITA regional service coordination, contact centre with associated ICT and digital services (e.g. CRM and call handling systems).