DWP One Service

Tender description

Why the Work is Being Done DWP is in the midst of numerous transformation programmes. The finance MI work stream is a key enabler of the finance transformation programme. Specifically: -High user expectations of depth and pace of insight, including near real-time data. -Huge potential for automating human tasks -Significant level of complexity of inputs -Different IT systems -Tactical solutions have become permanent -Technology outdated making data extraction challenging in certain areas -Many inputs require clerical additions -Access to data controlled by third parties in some instances. -Those working to develop new data products struggle to access the data they require. Problem to Be Solved Suppliers will work with operational and performance managers to deliver significant cultural and behavioural change around data use for insight/analysis, BI and MI. From metric development, through technology stack, to end user products, utilising the most appropriate modern technologies. Who Are the Users As part of our user research activity, we will be cataloguing and profiling many user groups. We expect all of them to be DWP and other government department employees and contractors. Our research will not be with citizen end users. To illustrate we may find data customers in operations, among the Senior Management team, people who manipulate and publish data among the analysts, planning and performance teams and additional data curators in policy. Early Market Engagement Internal work within DWP to understand the overall need to move to a more user led BI/MI solution. DWP will provide product owner, SME’s, and Legacy IT experts. Work Already Done A similar piece of work has been undertaken in a different area to develop a data platform and a front end dashboard. The successful supplier will work with that team to understand the learning and see what opportunities there are for re-use. Existing Team The supplier will need to work with DWP employees within DWP offices with varying levels of Agile experience but with extensive knowledge of the DWP and organisational change. The supplier will be expected to transfer skills and knowledge as the implementation and design iteration progresses. The supplier will be working closely and regularly with senior DWP leaders, including Director level. DWP team will be available to provide direction and information to the Supplier Current Phase Not started Work Location Caxton House, Tothill Street, London but some travel will take place. Working Arrangments On site presence is essential and expected to work a minimum of 7.5 hours a day, 5 days a week to enable close working and co-creation. Some travel may be necessary to other DWP Hub locations e.g. Leeds, Sheffield and sites in the Northeast of England. DWP travel expenses policy will apply. Security Clearance SC Security Clearance is required to operate on this project and the team must hold or be eligible and prepared to undergo the security clearance (SC) process. Additional T&Cs The Call-Off Contract will be supplemented by additional DWP T&Cs. DWP is not seeking for Bidders to propose changes to the Supplementary T&Cs as part of the bid process, we will not be negotiating/deviating from these terms. Suppliers must comply with the DWP Travel & Expenses (T&S) Policy. The project is agile and there is potential intent (and necessity for continuity purposes) to award subsequent phases to the selected supplier under the DOS contract to be awarded (at the Department's discretion) if delivery is successful via a series of Statements of Work. Skills & Experience Experience of implementing and iterating a transformative design that delivers a comprehensive data and information solution. 9.00% Immediate capacity of skilled resource with 4 years+ experience delivering strategic reviews of data and MI services in a complex multi-product/multi-supplier organisation. 2.00% Must have 4 years+ stakeholder management experience within a complex multi-product/multi-supplier organisation. 2.00% Nice to Haves Demonstrate experience of working within a large government department or a comparable organisation within the last 3 years.1.00% No. of Suppliers to Evaluate 3 Proposal Criteria Proposed approach and methodology to meet the Departments requirements to transform and enhance existing data use and information. 20.00% Proven experience of working with teams to deliver major cultural and behavioural change to the organisation around data use. 15.00% Experience of your proposed team and the skills required to deliver the work required. 10% Evidence of maintaining at pace a detailed understanding of technical and business solutions to allow on-going support and further development. 9.00% Proven experience of knowledge sharing and skills transfer with in-house teams so as to build sustainable capability. 2.00% Cultural Fit Criteria Evidence of a culture of continuous improvement where individuals learn from past mistakes and offer improvement opportunities. 5.00% Demonstrate ability to work as a team, sharing knowledge with our organisation and other suppliers. 5.00% Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range we envisage the team to work with us will be made up of approximately 7 roles during an initial 8 week discovery phase, these roles include: 1 product manager 1 agile delivery manager 1 solution architect 2 business analysts 1 dev opps 1 user researcher additional roles may be required during subsequent phases of delivery if discovery is delivered successfully by the selected supplier. the indicative budget for all phases is up to a possible £3m. this does not represent a commitment to spend up to that value.