IT services: consulting, software development, Internet and support

Tender description

Infrastructure operations and support services — full details available in procurement documents that can be accessed upon expression of interest sent to Fit.Procurement@sse.com SSE Services Plc is a subsidiary of SSE Plc and currently procures and provides infrastructure operations and support services on behalf of and for the SSE Group of Companies. SSE Services Plc currently manages SSE’s IT infrastructure operations and related support service using mainly in-house services with a small number of specific area under a managed service with external suppliers. Through the accelerated adoption of cloud services and the transition of current “on premise” technology solutions to more flexible and cost controllable ways of working, the authority wishes to deliver more value to the business, drive down the cost to serve and make it easier for the business to engage IT. To achieve these outcomes, the authority wishes to explore options for entering into a partnership agreement with a suitable supplier for the delivery of its IT infrastructure operations (scope of related service lines are highlighted below). It is the intention of SSE Services to award a contract to a prime Supplier to continue the provision and delivery of these services to the SSE Group and in accordance with the agreed terms of the contract. Infrastructure service lines in scope of the services to be delivered: — strategy and management (project and professional services including service transition and Service Integration and Management (SIAM)), — service desk, — deskside and field services, — end user computing and workplace services, — infrastructure management, — framework design, — security management, — application monitoring, — network management, — vendor management. If any of the SSE Group is divested during the term of the contract SSE Services Plc may continue to provide services to that divested entity(s) for a minimum period of 12 months. The volumes underneath each of the service lines will be amended in accordance with any divestment that may occur. An initial contract term of 3 years is anticipated with a unilateral option for SSE Services Plc to extend such contract by (up to) 2 x 12 month extension periods. Supplier instructions: All procurement documentation pertaining to this PQQ will be accessible via an External SharePoint Site. Access to the External SharePoint Site will be granted upon an expression of interest being sent via email to potential suppliers to fit.procurement@sse.com. The email requesting access should contain a maximum of three first name, last name and email addresses of users from the potential supplier that are to be granted access to the External SharePoint Site. Users (to the maximum of 3) can be added at any time up to the closing date for clarification questions by emailing first name, last name and email address to fit.procurement@sse.com.