Added-value database services

Tender description

This tender process is complete. As part of the European Market Integration Project (EMIP), EirGrid invested in the Oracle Service-Oriented Architecture (SOA) suite utilising the Oracle Service Bus (OSB), Oracle Business Process Execution Language (BPEL) Process Manager, Oracle Business-to-Business (B2B), and Oracle Applicability Statement 2 (AS2) products to integrate the various I-SEM market systems. The Oracle SOA suite was used in the I-SEM Market Trial and is being supported by the programme for one year post deployment into production from 1.10.2018. Both I-SEM and the Oracle Middleware are high availability systems. Candidates are invited to submit a qualification application for inclusion on the tender list in accordance with this PQQ. This tender process is complete. EirGrid intends to establish a single supplier framework. The framework agreement period will be for an initial duration of 3 years with the option to extend annually for up to an additional 5 years, subject always to the satisfactory performance of the supplier. The scope of requirements is expected to include, but is not limited to: A. Application maintenance and support services: (i) I-SEM Oracle middleware application monitoring — perform daily and regular checks of the Oracle middleware application. (ii) I-SEM Oracle middleware interface and incident monitoring — actively monitor the Oracle middleware interfaces and manage any incidents. (iii) I-SEM Oracle middleware interface error and incident resolution — manage the resolution of an interface incident/error. (iv) I-SEM Oracle middleware interface reporting and administration — report on Oracle middleware incident/errors and stability of the environment along agreed reporting schedule. (v) manage critical patch updates and security alerts for I-SEM Oracle middleware applications — manage critical patch updates through the agreed deployment and test procedure. (vi) support and management of Oracle middleware cloud test and production infrastructure — provide and manage cloud development and factory test architecture/infrastructure. (vii) application maintenance support minor changes — manage minor changes through the agreed minor change procedure. B. Project and Consultancy delivery: (i) best practice advice; (ii) roadmap for future Oracle middleware expansion; (iii) delivery of projects and change requests. C. Continual service improvement A key component of the service will be continual service improvement and the successful tenderer will be expected to outline improvements throughout the duration of the contract. This will include Oracle release schedules and their relevance to the EirGrid business, organisation and management of infrastructure roadmaps, etc.