Provision of an Advocacy Support service

Tender description

Provision of an Advocacy Support Service The Council seeks to procure an Advocacy Support Service to assist Service Users of nursing and residential care homes, extra care and day services to complete up to 500 customer satisfaction surveys a year and report on findings to the Council. The aim is to ensure accurate and unbiased views of services are ascertained from Service Users, and to lead to improvements in services, in line with customer views. The Council has a maximum budget of £12,658.00 per annum. The Contract will be for a period of up to 3 years and will commence on 1 April 2020. This is subject to annual review and satisfactory performance and funding availability. Suitably qualified and experienced persons and organisations are invited to express an interest in quoting for the above service. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to` Opt-In`. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 19 December 2019 at 13:00hrs