Future Service Management Model - Service Designer

Tender description

Who Speclialist Work With Working within the Special Projects Information Systems & Networks (SPISN) delivery team, you will work predominantly with the User and System Design Authority, as well as the Project and Commercial leads. What Specialists Work On 1. An evidence-based benefits, impact and risk assessment of candidate viable options for partially out-sourced service management models to include IaaS and a managed desktop service. 2. A detailed Service Map of the proposed service relationships and interfaces 3. Support to MOD at an Industry event to apply Industry feedback to the options developed 4. Presentation to the customer of an evidence-based recommendation on the best viable option. 5. Estimated vendor support laydown/headcount forecast 6. Assistance in costing the risks 7. Optional tasks: a. Assistance with the tendering process b. Development of the service description c. Business Change Management Plan Where the Work Takes Place Abbey Wood, Bristol, BS34 8JH Early Market Engagement Working Arrangements Full time from 6 Jan 20 until 30 April 20, with an optional part time period (approx. 2 days per week) from 1 May 20 until 31 Mar 21 subject to the partially outsourced model becoming the Investment Appraisal preferred option. Likely 2 days working in the West Midlands, 1 day working in the South West (Abbey Wood) and 2 days working from own location. This is indicative and entirely subject to access and User availability. Work Location Abbey Wood, Bristol, BS34 8JH Security Clearance BPSS security clearance and sole UK nationality only (no dual nationality) is essential. SC is desirable, and the candidate must be capable of and willing to undertake SC if not already held. Additional T&Cs DEFCON 76 (12/06) Contractor's Personnel at Government Establishments DEFCON 658 (10/17) Cyber (the Cyber Risk Profile is Low. Suppliers must complete Supplier Assurance Questionnaire ref. RAR-DXM94QTZ https://supplier-cyber-protection.service.gov.uk/) DEFCON 659A (02/17) Security Measures DEFCON 660 (12/15) Official-Sensitive Security Requirements DEFCON 703 (08/13) Intellectual Property Rights - Vesting in the Authority Skills & Experience Expert understanding of ITIL Service Management Frameworks A technology evangelist with a strong understanding of traditional on-premises environments Working knowledge of data centres architectures, desktop systems and cloud hosting environments Understanding of government security and accreditation process Experience of working in an environment that handles sensitive data Understanding of risk and risk management Nice to Haves Understanding of the MOD working environment Skillset aligned to the Government's Digital, Data and Technology profession Lead Service Designer profile https://www.gov.uk/government/publications/lead-service-designer-skills-they-need Fluency with commercial frameworks and government competition process No. of Specialists to Evaluate 10 Cultural Fit Criteria Respectful, loyal, disciplined and professional An effective communicator (in written work, in meetings and in presentations) Logical and methodical approach to problem solving Creative thinker and challenger Growth mindset Work as a team within our high pressure organisation Work with customers with both low and high technical expertise Assessment Method Reference Interview Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £1,500 inclusive of agency fee