Arcus Answer Automated FAQ Response
Details
- Buyer
- Department for Business Energy and Industrial Strategy (BEIS)
- Supplier(s)
- Arcus Global Ltd
- Value
- £95,000
- Duration
- 6 months
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 25 November 2019
- Source
- uk:contracts_finder
Tender description
• Use of Artificial Intelligence to respond to inbound call questions automatically • Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) • Reliably deliver consistent messages • Provide near real time reporting dashboard • Be quickly implemented using an Agile approach • Give BEIS instant visibility of questions the chatbot is unable to answer • Provide a fast & responsive user experience • Include creation of a dashboard with agreed Management Information (MI) Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11
Timeline
- Completed: Award date1 October 2019
- Completed: Award published25 November 2019Current notice
- Completed: Contract expiry date31 March 2020
About the buyer
Department for Business Energy and Industrial Strategy (BEIS) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov |
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