Business Analyst

Tender description

Summary of the work Business Analyst is needed to carry out fact finding tasks, analyse findings and recommend solutions/improvements, assist with user research tasks/usability testing, develop user journeys, process maps and specifications, develop user stories and acceptance criteria, oversee testing and quality checks and contribute to agile ceremonies, backlog refinement and sprint planning. Specialist role Business analyst Expected Contract Length End of March 2020 Latest start date Monday 2 December 2019 Maximum Day Rate £350 per day Who Speclialist Work With You will work with the following: - Service Owner, Product Owner, Delivery Manager, Team (incl. Technical Architect, Designer, User Researcher, Stakeholder Manager, Developers, Test Lead, Support Team Lead) - Stakeholders (internal and external) across the health and care workforce - Third party suppliers What Specialists Work On A Business Analyst is needed to work on a national learning platform, in an agile team, to: - carry out fact finding tasks, analyse the findings and recommend solutions and improvements - assist with user research tasks, or usability testing, where required - develop detailed user journeys, process maps and specifications - develop well defined user stories and acceptance criteria - oversee testing and quality checks - contribute to agile ceremonies, backlog refinement and sprint planning. This requires a hands on business analyst to work in an agile service team undertaking varied tasks day to day. Skills & Experience • Evidence of experience in Business Analysis - gathering needs and analysing information using comprehensive tools and techniques • Evidence of business process modelling, analysis and design skills • Process re-design and optimisation and mapping of user journeys. Producing As-Is and To-Be business process models • Evidence of strong stakeholder management skills, and the ability to communicate and build relationships effectively with a broad range of people, both verbal and in writing • Demonstrable experience of working with development teams in an Agile delivery setup, creating User Stories, maintaining and prioritising Product backlog and roadmap with Product Owner • Demonstrable experience of acting as conduit between development team and stakeholders in translating requirements into both technical and non-technical speak/language to facilitate communications and engagement • Demonstrable experience in writing acceptance criteria, carrying out acceptance testing to validate technical designs and developments • Ability to think critically and identify assumptions and ask challenging questions with an unbiased approach Nice to Haves • Experience of GDS guidelines and principles • Experience working in Agile environment using SCRUM or other Agile frameworks • Previous experience working with Public Sector clients or the NHS Work Location It is anticipated that the successful supplier will be able to work remotely but some meetings may also need to take place face to face. Address: Stewart House in London and/or Blenheim House in Leeds. Working Arrangments The individual will report to the Product Owner and be expected to attend any virtual or face-to-face meetings as standard. Additional T&Cs The awarded supplier will also need to adhere to the principles set out in the standard NHS Terms and Conditions. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work transparently and collaboratively in a no-blame culture, encouraging all to fail fast and learn from mistakes • Demonstrate experience of supporting and coaching other team members • Evidence their confidence to challenge the status quo • Evidence ability to work with users with low technical expertise • Evidence of taking responsibility for their work Assessment Method • Reference • Interview Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers 1. Could you please confirm if this position is Inside/Outside IR35? Outside IR35 2. Is there a current incumbent? No, there is not. 3. Is this role full time or part-time hours? Full-time, however we may consider slightly less for the right candidate. We would need to be informed of this up front in the application. 4. Is the published day rate correct? Yes, it is. 5. Is VAT included in the total rate? No, it is not. 6. Is the start date 100%? Would you consider someone who could start on 9th December? Yes, we would consider this but would need to be informed at the time of application. 7. Does the rate include agency fee? It does not, so bids must include the fee. 8. As this is remote work, could travel to London and/or Leeds be claimed as an expense? Yes, if travel is required then that can be claimed as an expense. 9. Would you expect testing to require user / tester attendance in one location?If so, where would you expect this testing to take place? Most testing will be done virtually. If testing is done in person then this will take place in Leeds and/or London. 10. Will access to users of the learning platform be made available for the Business Analyst (remotely or face to face) i.e. will engagement from the BA be expected? We have access to a large pool of user research and usability testing participants. 11. Are you open for offshore based remote BA, with VPN based virtual connectivity? No, as there is a requirement for the BA to attend meetings, events etc. in person from time to time. 12. Any specific BPM Tool? No 13. Is there a possibility of extension beyond the current timeframe, or is this completely fixed? There is a possibility of extension beyond the end of the contract. 14. Would you expect travel to London and/or Leeds, and accommodation if required, to be included in the day rate? If travel is required, then expenses would be paid. 15. How is agency fees needs to be informed on the application? Should it be added to the day rate? Agency fees should be clearly stated within the application. 16. What is the interview process, will it be via telephone or face to face? And if face to face, which site is this likely to be at? Interviews will be held virtually using video conferencing technology. 17. Is there any preference at all in terms of location? Where would an interview take place? No, as most work will be undertaken remotely. Interviews will be held virtually, using video conferencing technology. 18. Would you consider a graduate/junior candidate? No, we need an experienced Business Analyst. 19. What location would the interviews take place? They will be held virtually, using video conferencing technology. 20. Is this role fully remote? How much interaction is required on daily basis? Mostly remote but there is the requirement to attend some face-to-face meetings, events etc. There will be a lot of interaction with the Service Team virtually using Skype, Teams etc. 21. Hello,A supplier has asked a question about ‘Business Analyst’.They asked:In the ‘work setup’ section you indicate that there will be ‘some’ requirement for face to face meetings in London and/or Leeds, and that the product owner will ‘expect’ the BA to attend face to meetings as standard. Can you please provide an indication of the frequency of face to face meetings the product owner has in mind at this point, and can you please provide an indication of what is meant by ‘some’ in terms of days on site per week, or days on site per month. Face to face meetings, events etc. would be infrequent and only on an as and when required basis, therefore there is no stipulation that the BA would need to be on site for a specific number of days per week/month. 22. Please can you confirm how many specialists we can submit? There is no limit. We are looking for the best candidate for this contract. 23. Is there a specific learning subject (e.g. cyber security) for the learning platform or will it cover different subjects? The learning platform will deliver learning content on a variety of topics to health and care staff. 24. How many candidates can each specialist submit? There is no limit. We are looking for the best candidate for this contract. 25. What is the procurement schedule for this opportunity? Advert closes – 25/11/19Shortlisting – 26/11/19Successful suppliers invited to interview - 26/11/19Unsuccessful suppliers informed - 26/11/19Interviews - 29/11/19 Contract award - week commencing 02/12/19Preferred start date – week of 02/12/19 26. How can suppliers provide more than one specialist? The initial, online application process only allows for one application to be submitted. As this is a system issue, this would need to be raised with the Digital Marketplace support team. 27. We are unable to submit more than one specialist, contrary to the answer to Q 22; we have logged this with the support function. With time constraints in mind, is there an alternative route for us to submit our Specialists? After checking with support, we have been advised that only one specialist can be submitted.