Awarded contract

Melton Borough Council Tender for Customer Engagement and Self Service Platform

Details

Buyer: Welland Procurement Unit
Supplier(s): IEG4 Limited
Value: GBP 1,000,000
Duration: 10 years
Topic: Customer Relation Management software package
Published: 13 November 2019
Source: ContractsFinder

Tender description

We now wish to procure an IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public.

Timeline

Completed: Award date16 October 2019
Completed: Award published13 November 2019
Current notice
Next: Contract expiry date31 August 2029in 3 years

About the buyer

Welland Procurement Unit is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48445000 · Customer Relation Management software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@welland-procurement-unit.gov
Commercial Director	+44 •••• ••••••	••••••••@welland-procurement-unit.gov
Procurement Manager	+44 •••• ••••••	••••••••@welland-procurement-unit.gov
Category Lead	+44 •••• ••••••	••••••••@welland-procurement-unit.gov
Senior Buyer	+44 •••• ••••••	••••••••@welland-procurement-unit.gov
Contracts Manager	+44 •••• ••••••	••••••••@welland-procurement-unit.gov