GB-London: CON-19-127 EAP Services

Tender description

The FCA is seeking to identify a EAPA registered provider, for a period of three years, with an option to extend for a further year, to provide high quality and competitively priced EAP services. This will include: - 24/7/365 confidential telephone support; - Legal information services; - Debt management services; - Triage and clinical assessment of needs (inclusive of a risk assessment); - Computerised Cognitive Behaviour Therapy (cCBT); - Access to limited support for dependants within HMRC guidelines; - Short-term solution focused structured face to face, on¬line and telephonic counselling (session model varies de¬pending on providers and client requirements); - Case management protocols; - Management information reporting; - Management consultancy and support; - Marketing and promotional materials; - Crisis support; - Technological resources such as an online portal website or mobile application; and - Access to training (emotional wellbeing, trauma and crisis management).